November 2023 by tracy a Mckenzie
I had a problem with one of the worktops I bought it was damaged at one end that we never noticed till it was cut and put on the other half was used for the sink and already installed I phoned the store think I would need to pull it all back out but I spoke to Paul one of the managers he was amazing and sorted me right out I went to the store and was in and out under 5min and the cashier put the worktop in my car amazing service thank you so much
October 2023 by Chris Duffy
Great big store staff can be very helpful only down part to the shop is the self checkout card payment only who?s idea was that should be card and cash payment at self checkouts not everyone pays with card and putting you?re staff under pressure as the checkouts cause some customers will refuse to use self checkouts definitely not doing yourself?s any favour
October 2023 by Oliver
Nobody to give advice. Asked and told to wait in the aisle, waited 30mins, nobody showed up. Terrible customer service.Shops fine if you know your stuff but don't expect help otherwise
October 2023 by John Ross
Stock showing online, tickets available at product ( DeWalt Cordless Drill ) to take to the till, which I did. But after waiting, and waiting, no drills to be found anywhere! Yet we have to try and support our local businesses, another reason why online wins! Wasted journey and my job will have to wait.
September 2023 by janice Dominick
I enjoy goung to B&Q I love the layout of the shop. I love how you can get most things you need for your home under the one roof. Staff are usually very helpful and pleasent
August 2023 by Samuel Desmond
I'm always surprised by how stylish and design-led a lot of their products are. I think I have a preconception of B&Q stuff as being a bit utilitarian. But I think they understand that they are competing with the likes of IKEA so they need to keep up with the aesthetics. Only complaint about this store is the slightly odd way that things are laid out. EG lighting is a 20 minute walk away from light fittings.
August 2023 by William Turnbull
Disappointed with range of goods e.g. Weedkiller concentrate very limited encouraging you to buy expensive ready mix. Couldn't find bulkhead lights, only decorative expensive lights, no use for crawl spaces in the loft or basement. They might be there but staff appeared busy. Only one checkout open at 9.45 and the self checkouts were not open. Not good enough.
July 2023 by Will Reid
Have previously found this store very good, but today very slow service, unfortunately. Waited so long to speak to counter service that I considered leaving and going to a different shop. A good range but not laid out that obviously. Some of the aisles referenced on the website/app seem not to exist!
July 2023 by Paul Fabrizio
Bnq. What can you say. Been using for more than 20 years. Still provides the bare minium in customer service, always feels under staffed.Not the fault of the staff who always seem harassed and too busy to serve their trade customers.Need to concentrate on getting people out the door. I use the trade bit so I use bnq for my lively hood. I do not want to spend my lunchtime waiting in a que. Getting people served means they have spent something. I have on occasion walked out and went elsewhere due to slow service. You would think taking money from customers who want to spend would be a priority?To be fair it did take a global pandemic to happen before they upgraded to contactless payments.Apart from that a fantastic place to spend the weekend aimlessly wandering around. There are loads of products and parking is good at this Bnq.
June 2023 by kevin osborne
Having just moved into a new flat I had a long list of items needed.Iam happy to say I managed to achieve everything on my list and was happy with the price come check out.Staff members were polite and helpful
June 2023 by NEIL HILL
We went to Bishopsbrigs first, but the saw was not working. We had to drive back to Western Road; had some boards cut down to size, and Andy on the saw was very helpful and a credit to BnQ; brilliant service, thanks Andy
June 2023 by Joanna Burke
Was in with my niece who?s in a wheelchair and a member of staff named Stephen (Steven) was really helpful got what we needed took us to the till and put the items in my car really appreciated his help
May 2023 by Laura Lamb
Pile of garden arches reduced from £149 to £75 as per picture.After buying a tape measure, measuring the car we went back in to buy one.All in the pile had seen better says, split green wood and some with no fixings. Figured it was end of line stock.Picked the one good arch and took a picture of the sign as no tickets on them.Spotted the display arch much further away in the garden section, still at full price.Got to check out, showed the code to the checkout operator. It needed authorisation. They called gardening who said it was display model only..The sign was beside a pile of at least 8 arches all looking a little tired. Nowhere near the display model.They said it is full price, end of storey so we left with out the arch. Very disappointed that the garden plans are now not going to plan and them false advertising a price that wasn't upheld with no discussion about it.
May 2023 by John
Went for MDF , needed cutting, Andy was the most helpful of people. Did our measures cutting carrying got a trolley lots of cheerful helpful advice , best of help ever , top man , use this cutting service if you need stuff cutting .
April 2023 by Margaret Waterson
Have just taken delivery of Mia garden furniture set from your store. My husband and myself are both 78 years of age, and we?re a bit concerned about how we would get the set to our back garden. There was no need to worry as the two delivery drivers carried it out to our patio for us. Very smart and courteous guys, thank you so much
