July 2023 by Emma Lindquist
The staff were rude and extremely unhelpful, said ?no? to all my questions instead of telling me what my options were or helping me find other solutions. I had been in before asking about the same issue and was told different things on different occasions.
April 2023 by Alan Craig
Been most of bank of Scotland branches and the customer service from this branch are most cold, disrespectful and unprofessional.
February 2023 by negar mousazadeh
The staff here are extremely racist and not understanding. Really disappointed. The manager should reconsider choosing staff!
August 2022 by Jill Y
Glasgow is a friendly city but not here. Staff in this branch are cold and unhelpful. Customer service is awful. Except one staff Julie, she did a brilliant job in helping me solve the problem.
August 2022 by Yan Y
Glasgow is a friendly city but not here. Staff in this branch are cold and unhelpful. Customer service is awful. Except one staff Julie, she did a brilliant job in helping me solve the problem.
August 2022 by X L
Staff here are friendly. Pay in cash could be done within minutes.
July 2022 by Debbie Whittingham
Friendly and knowledgeable staff. Customer service is great!
December 2021 by R K
Costumer service is really bad I mean it , for first time I went to deposits money there very rude staff so I will close my bank account soon
November 2021 by Dhanush Manchikalapudi
Every bank of Scotland is providing masks but this bank doesn?t provide and the staff was not talking to customers with smile and happy there was a rude behaviour which the customers doesn?t like
October 2021 by David Withers
I would be extremely careful.when depositing money in Payin Machines.I was depositing money in Payin Machines.Argyle Street Glasgow when the Machine Broke down only paying part of my money. Ahmed Manager assured myself the remaining money would be paid into my account next day. Which it wasn't. I contacted The Branch and Kirsty called back saying I cannot hear you ending the call abruptly. I contacted Complaints department.Which Nic Text saying he was investigating Very unprofessional. When the Bank of Scotland mission statement is By Your Side.which Ahmed Kirsty or Nic never were.They seem to be By each others side.I had just came out if Hospital after having Major Brain Surgery Tumour partially removed and had started Chemo. I thought that Ahmed Kirsty or Nic would know know that not all Disabilities are Visible.They are not good Ambassadors representing Bank.of Scotland.I am still awaiting reply.as someone still has my money Fraudlently. Ithink trying in Misdion statement and Disabilty awareness.Would help in future as this has caused extreme Anxiety and Stress to.myself.I will await a reply Hopefully someone will be By My Side.
October 2021 by MDHANUSH DHANUSH
Every bank of Scotland is providing masks but this bank doesn?t provide and the staff was not talking to customers with smile and happy there was a rude behaviour which the customers doesn?t like
August 2021 by Masooda Begum
A lot of immature staff on the floor laughing and messing around with each other whilst the queue grows longer; One desk open for 8/9 customers. Business side is appalling too. With all the covid restrictions in place you would expect some efficiency and little malarkey, this place is a circus and needs a competent manager!This is a frequent occurrence every time I visit. I would recommend using the Sauchiehall street branch or Argyle Street; much more efficient OR change bank altogether as I am.
July 2021 by Patrick Taylor
Went in too open a savings account with them no hassle what so ever it was so easy and the lady who helped me open it was so helpful they don't ask you a lot off questions like what I've experienced with other banks it was so straightforward
April 2019 by Joe Feghaly
Very friendly staff, very good location for the students of Glasgow University. Customer service is great. I highly recommend this bank for international students that wants to open a bank account in the UK.
November 2018 by Ahmad Alkhatib
Friendly and helpful staff. I like this Bank.
