January 2024 by Ma?gorzata Pawlak
Always understaffed. Staff who is there if far from polite clearly not happy to help.
January 2024 by Keri Karlsson
Incomponent staff. I called customer service prior about reactivating an old account as I live abroad. Had all ID required and they wanted even more. Just a riot.
August 2023 by Robert Niven
I can only say that I have found the staff in Byres Road branch extremely professional and very helpful. A few weeks ago had a problem which member of staff sorted out for me, very quickly and efficiently.Today I was taking money from the bank machine and had a dizzy spell, it has been spotted by a member of staff, I did go into the branch to ask if I could I sit down the member of staff who spotted it was with me immediately offering assistance.I cannot praise this branch enough
April 2023 by Lloyd Spalding
Joke of a place ,3 times i had to tell them i wasnt using self service ,then i was told they didnt no when the check they took from me would be in my account, just do your job please ,
January 2023 by J Kenn
Terrible service, absolutely useless and not helpful in anyway, they would be as well closing it down.
January 2023 by John Kennedy
Terrible service, absolutely useless and not helpful in anyway, they would be as well closing it down.
January 2023 by Lance Storm
Terrible service, absolutely useless and not helpful in anyway, they would be as well closing it down.
December 2022 by Yalun Chu
staff named Liz is not fit for this job. very rude! I would select 0 star if I could. Do not do any business account here. They will let you feel the pain!
September 2022 by Boris Johnson
The old woman with glasses behind the counter is too rude.
August 2022 by Balvinder Sahota
So many staff only one person on the till but have three tills this is a busy bank can we please have more staff on the till
May 2022 by P V
What sort of opening hours are these? Come on TSB, maybe listen to a few of your customers. Just read your reviews.
February 2022 by Linda Byrne
I have been a customer with TSB for many years. Throughout the pandemic l found the staff at this branch exceptionally unhelpful, including the manager. I now find they are regularly only open 4 hours per day. This is an appalling service. I urge senior management to investigate the management of this branch.
February 2022 by Sébastien DANSARD
Horrible people working there, I had the worsts experiences of my life with this bank. Also they are open 4 h per day this sounds like a joke
February 2022 by Stephen Riddell
I can not believe a bank that opens from 9 am to 1 pm 4 hours it is a waste of time opening what about people that work
September 2021 by Mike Lally
Horrible branch! The two members of staff i some with were Incredibly rude! There's a problem with my Internet banking that meant I can't get statements past 1 month. It was like an interrogation explaining why I needed statements. They didn't take me at my word asked me to show them and even after seeing the problem wanted to charge me for statements.
