February 2024 by Jojy Joseph
The staff were very nice
February 2024 by Elizabeth Scott
Such friendly, professional staff. Couldn't be more helpful and polite. Highly recommend..
February 2024 by arlene Mcfadden
From the moment i walked into Vision Express at The Fort, Glasgow I was greeted by lovely ladies, Hannah and Yvonne, their customer service skills and knowledge were second to none. Also excellent service and expertise from Kieran, the optician. I will not go anywhere else for eye tests or glasses ever again. Well done Kieran, Hannah and Yvonne at Vision Express.
January 2024 by Bryan
First Class as always, customer service and care is on another level Ciaran and his team never fail to deliver, wouldn?t use any other optometrist.
December 2023 by June
Great place to get your glasses
November 2023 by David Savage
Fantastic service. Was seen immediately after stating I had an emergency with my eye. Optometrist himself recommended an effective treatment which healed up my eye in 24 hours. I had confidence in what he was saying which made me feel reassured.
August 2023 by Elizabeth Steele
I was greeted as I entered the store Had no wait to have my eyes tested I was informed of the price and how long the process would be for my new lens The staff were all very helpful and friendly and worked well as a team I have used this store on a number of occasions as has my family over a number of years with no problem
July 2023 by S W
Been here a few times over the last 4, 5 years. Just kept getting worse and eventually I experienced some really terrible service from some of the front of house staff. Either serving customers who came into the store after me, or just out right lying when providing explanations. This includes one time when I was collecting my glasses, telling me the frame that I had was handmade (it wasn't) and naturally so should be obviously out of shape - one of the arms was bent outwards as if someone stepped on it.
June 2023 by Debbie Mullen
Was served by Ciaran Fallon at the store and he couldn?t have been more helpful took his time with me never pushed for sale and actually cared about what my experience was like - in comparison to my visit to my local bathgate Tesco store it was night and day. Thank you so much got 2 gorgeous pairs I?m so happy. Will always return to this store going forward as will my friends and family who I will recommend to.
May 2023 by Dan Tat
Service and cleanliness of this shop is 5/5. Staff are extremely friendly. However, we have purchased two pairs of glasses from here on separate occasions. Both glasses became loose on the frame holding the lens. It seems as though the glasses weren't assembled tightly, leaving the glasses loose and the lens almost falling out. We've not had this issue before purchasing from a competitor. We managed to get a small screw driver and tightened it. Just some feedback for improvement, as I like this shop
May 2023 by David & Claire Curran
I purchased specs just over a year ago and the snapped at the leg, they are not damaged or abused in any way and otherwise in perfect condition. I paid almost £500 for these and have been told that there is nothing I can do other than pay for another pair of glasses! This is clearly a fault as it snapped just but touching the frame edge with my finger! I was meant to get an email to inform me that they are not classing the glasses as a fault, but never got this?..why?.because they are not damaged! Previously I used specsavers and never had any issues like this and even get 4 pairs of glasses for this price! I choose to go to vision express due to headaches and thought they were a higher standard and was getting that higher standard on my check up and glasses and all in all to help with my health. Now I have to re buy new glasses or continue with the blinding headache I get. Unacceptable on all levels and vision express are unable to do anything about it??why??cos they are over a year old! No one has £500 to pay every year for glasses! Vision express glasses are a Con and not the quality or standard they claim to be! Do yourself a favour?.Go get yourself 2 pairs for half the price elsewhere cos they last longer than a year!
May 2023 by Gary McIsaac
Great range of specs, but it looked like it was a bit short of staff as I waited about for over 10 mins with no member of staff to assist me.
May 2023 by Zoe Bradley
I had a fantastic experience with Hannah the optometrist during my recent eye exam. She was professional, thorough, and made me feel comfortable throughout the whole process. Hannah checked every aspect of my eyes carefully and patiently answered all my questions. She was friendly and understanding, which made the whole exam feel relaxed and stress-free. If you want a professional, thorough eye exam, Hannah should be your go-to. I'll definitely be going back to her for all my future eye needs. Thanks again!
March 2023 by Mark McDonald
Delighted with my experience at Vision Express in Glasgow Fort. I have worn varifocal glasses from another optical chain for several years but have always struggled using them for intermediate distances such as computer monitors at work. The eye examination I had from the pre- reg optometrist Hannah was the most thorough I have ever had. She ensured that the new varifocal lenses prescribed would be the best possible fit for my visual needs. She also took the time to help me select good fitting and stylish frames. I have been amazed how much better my vision now is with these new lenses. Problems such as headaches and neck strain from using monitors at work have now completely resolved. All the other staff in store were also very friendly and helpful. I am extremely glad I decided to use this store and would highly recommend it to anyone looking for a high quality service.
March 2023 by Yaboipandaa Robertson?s
Popped in for a browse at frames. Spoke with a girl call aleesh (apologise if its spelt incorrectly). This girl took her time to go through all options and explaining to me about the eye care in depth. She was very welcoming and made me feel perfectly at ease would highly recommend this store if all are like her !!
