April 2023 by Robert Ireton
Today I used this branch for the very first time. The staff by the main entrance were lovely and welcoming, and the young man at the teller desk who helped me with a detailed cash withdrawal could not have been more helpful. Excellent staff training excellent customer service and definitely deserves 5stars Keep up the good work all of you!! ??
September 2022 by Thomas Wright
Lovely friendly girls behind the counter... but the bank is going to the dogs with no manager there. In the good old days we had a manager in suite that knew all the local businesses.... now you need to phone and chat to someone that has no idea who you are, and if you're lucky you'll get British person in the UK. if you're lucky
September 2022 by Christine Fulton
I have just queued for 40 minutes and that is normal for this branch. For a branch of this size to only have two tellers is beyond a joke. Please, there is plenty of room, put another desk in.
June 2022 by Jan Gorman
If I could have given no starts for this review, I would have. Very uncomfortable experience in the royal bank. Waited a bit longer with a toddler whilst the manager chatted to her friend at the counter about Massey Ferguson tractors and the good old days. On that specific day, there were balloons and stuff promoting the NSPCC, while this is a good cause, it distracted my toddler, this in turn, distracted me. I find the automatic door at the front a nightmare while waiting to be seen with a child. This bank is on a main road, I understand if somebody needs assistance it's helpful but a buzzer system would also be advantageous for this. The other door round the side was also open, another escape route for a fed up toddler, onto a road.However on getting to the counter once all the chit chat was done, there was no friendly welcome for me, I don't no about tractors to be fair. I couldn't carry out my request, not the banks fault but the time spent wondering what exit my toddler was going to choose was distracting enough without the terrible attitude of the teller/manager.I will never be in the bank again, it's a huge waste of space, I think they've forgotten how to be nice to folk and what customer service is.
March 2022 by Bob
Used this bank for 8 years, no problems, and theirs always someone their to help you
October 2021 by Joel Escoces
Not enough staff behind the desk serving customers...too many hanging about trying to get you to use the self-serve cash machines that dont work half the time.... Just get behind the desk and serve customers the traditional way !
August 2021 by Robin
Used this bank for 8 years, no problems, and theirs always someone their to help you
March 2021 by William Wallace
Good bank nice chatty staff, never had a major issue that couldn?t be resolved
March 2021 by Miss Donna Carmichael
Not very friendly atmosphere and takes far too long, much better service and friendlier staff in the smaller branches e.g. Cumnock. Atmosphere feels awkward. Loyal customer for a long time but due to recent experience has left me very disappointed and angry with service and "explanation" given.
March 2021 by Jan H
There were only 2 cashiers and there was a great big queue
May 2019 by David Bruce
Always takes ages due to a Que
April 2019 by Christopher Nelson
Brilliant. In and out in 2mins with the clever automated system which was easily explained by knowledgable and friendly member of staff.
October 2018 by NICOLA STILLIE
Very unsettling using this asking so many questions ,differently .
August 2018 by Andrzej Sobesto
Very helpful and friendly staff but a long waiting time in a queue (15-30 minutes, depends what time of the day).
June 2018 by tony tonyg
rubbish service in the bank don't go there
