January 2024 by Imogen Bristow
Lovely customer service as I always experience in Lush. Only issue is that my Scottish £5 note was mistaken for an old English note and I was told I couldn?t pay with it. Scottish notes are legal tender in the UK. Staff just need to know what they look like, but other than that, a positive experience.
January 2024 by GrantandAmy Murray
Another incredible massage at the Lush Spa Bath. Lush massages really are the best! Asiyah was the perfect therapist and, as ever, so much thought and attention was given to the whole experience. Feel like a new person!
January 2024 by Pippa Cole
Really impressed with my ?good hour? massage today with Gemma in the Bath branch. It was lovely having a discussion and choice on what product was used, the lounge area was a great place for this and it was nice to start the treatment with a drink before. The massage itself was very good she really worked at the tension I had built up across my body for well over an hour. The music and bath bomb aroma gave a special touch to the experience. It was also lovely seeing such a tidy bathroom with a shower and extras included encase you wanted a clean after. Finished with a tea, biscuit and bath bomb to go. 5 star service! Would highly recommend
December 2023 by Rebecca Austin
I came for the snow fairy bath experience with Heidi as my host, she was so lovely and helped find the best products for me.The experience was amazing and without spoiling it for anyone looking to come I definitely recommend trying it out for yourself! This was one of the most relaxing baths I gave ever had and would definitely come again!Thank you so much for my experience ??
December 2023 by Samantha Trinder-Bourne
Visited with my friends for a birthday celebration yesterday they both had tailor made and I had a fresh facial. The BEST experience ever! Felt so relaxed afterwards and my skin feels amazing even now.The lady doing my treatment took extra care to find suitable products for my skin whilst factoring in allergy requirements.Will be back!
December 2023 by Donna Moore
Had a ?Comforter? massage on Saturday. Gifted to a friend for her birthday because we could have the massage at the same time and the description made it sound quite fun.Completely exceeded my expectations in every way. Well worth the money, left feeling relaxed and smiling. Soundtrack was great fun and the space matched the mood intended for the massage really well.Our therapists were skilled and attentive (thanks Autumn and Asiyah!) wouldn?t hesitate to book again.
December 2023 by Emma Gray
We had such a lovely experience in Lush, Bath on our mini-moon earlier this week. We were served by Ed who was absolutely wonderful! He gave us the amazing idea of having a ?mini-moon scent? which ended up being the new Rose Jam perfume as we both love the body wash. To top it off, he popped in a free rose jam bath bomb as part of Lush?s pay it forward with kindness scheme. A lovely end to a magical week for us and something we?ll remember forever - thank you so much! Emma & Rowan x
November 2023 by Eve Jeffery
Had an amazing experience at the Lush Spa today :)I had the good hour massage with Will and it was incredible!He really listened to what I wanted to achieve during my treatment and made sure to pay attention to detail during the whole experience!The spa itself is gorgeous with a very warm, welcoming and homely vibe.Would definitely recommend it to everybody!!
November 2023 by Eleanor jewell
I can honestly say that this Lush location practices the best hospitality that I have ever seen from a Lush store! The employees were quick to help with what I was looking for and offered opinions that felt personal to each of them. The employee called Ed was just lovely to be around. Ed was perfectly enthusiastic and took the time to get to know me whilst I browsed the store, I truly enjoyed the company. It was very refreshing to have met Ed, someone who values good customer service and a positive work environment. Ed made my day ??
November 2023 by Emma Painter
I had an excellent treatment, called Hard Day's Night. It is a unique treatment which uses massage and passive stretching, all whilst wearing vintage pajamas (provided). My therapist was Will. He was thoughtful and respectful. I felt safe and relaxed with him. You receive a relaxing bath bomb to help keep the zen feeling going. I would recommend.
November 2023 by iain Gibson
My husband and I had a couples massage and it was amazing. We opted for the Good Hour treatment. It was so unique and left us both feeling super relaxed and ready to take on the world! The spa staff were great. Taking their time to walk through the treatment and ensuring we had a personalised experience. Well worth the money!
November 2023 by Diana Robarts
Will is the best Massage therapist I?ve ever visited. He remedied a very old shoulder injury that nobody else has been able to treat! He was professional and caring and created a warm and welcoming environment. A beautiful spa which has a unique approach. Well done Lush.
November 2023 by Millie Calvert
I had the Tailor Made massage at the Bath Lush Spa. Will was very informative and really made the massage about what I wanted. I had never had a massage before, let alone a Lush spa massage so I wasn't sure of what to expect. He managed my expectations and checked in with me at multiple points without breaking the relaxing atmosphere. Will informed me that my back and shoulders are extremely tight & knotted. With this in mind, he gave stretches and massages to do afterwards, which he really didn't have to! The whole experience was great and I will definitely be going back. Thank you so much Will!
November 2023 by IAM APHAN
Ed gave brilliant customer service to us! We don?t often frequent Lush, in fact very rarely! Ed was considerate and made us feel at ease, talking us through all the products with excellent product knowledge so we truly could work out what would be best for ourselves! Many thanks Ed, we will be back!
November 2023 by Steven Durbin
My girlfriend love Lush so I treated her today and I was greeted by a very polite young lady, Eve, she made me feel very relaxed and was most welcoming and professional
