August 2023 by Rosemary Davies
Having waited 30 minutes to be served my ordered breakfast wrap, the lady who brought it to me gave me a perfunctory "sorry" upon my request to her for the kitchen staff to warn hot food purchasers that there is a delay due to busier than usual requests. It gives customers a choice whether they are able to wait or purchase a ready made lunch. Had I been worried about my parking limit or had an appointment following lunch, I would have been in trouble. Respect for time is desirable from the waiting staff for customers, as is our respect desirable for the staff.
August 2023 by Manuele De Lisio
Oh my, what a rancid-looking M&S cafe.I didn?t really expect this, in Bath!Damaged surfaces, stained chairs, random items scattered?Customer service: not great ( Empty-ish, yet my latte took ages, for mysterious reasons ).Never again.
August 2023 by Francesca s
Cappuccino very bad the should training the barista how to make cappuccino and clean the work place always !
August 2023 by aled blackshaw
We ordered an afternoon tea here it finally arrived after two requests and a 45 minute wait. Luckily we were not in a rush it was difficult to get someones attention but a lovely chap called Niko did his best and provided a free coffee for the delay. It appeared they had forgotten our order. To be fair the meal was very tasty and good value but service very poor for this brand.
August 2023 by Lorraine Dixon
The shop was neat and tidy. The fitting room staff were polite, cheerful, and helpful. There's a nice range of choices here, especially in the women's underwear/sleepwear department.There are automatic doors at the front of the shop and lifts.
July 2023 by Sarah Simson
Wish I?d paid for delivery!Collected two parcels from here today and I wish I?d paid for delivery rather than being served by someone who complained about being too busy to serve me!It didn?t start well. After ringing the bell she wanders over and barely greets me. No ?hi? or ?can I help? just a ? Do you *want* something? I say if she can help, then I *want* to collect two parcels as given her attitude I?m not really sure if she can help.She asks my surname and walks away, not another word. She comes back and hands me the bags still without saying a word. I?d have like to have bought a bag with a stronger handle but I don?t feel able to ask her. I try to catch her name on her badge but it?s turned the wrong way.I nearly leave it, but decide to stop another girl to ask for her colleagues name, but she doesn?t know. The girl who served me spots me, comes over, claims I was rude then exclaims that she is busy and has other jobs to do then walks of complaining about me!!! I ask to speak to the manger, but I?m left standing there for what must have been 5-minutes and end up leaving as I needed to catch my bus.I am sorry she was upset, but I was upset too? with her rude and unprofessional greeting. Surely greeting a customer in a polite and friendly way is customer service 101?By asking for her name, all I was going to do was fill in one of those ?tell us how we did? survey?s but now as I?m even more annoyed it?s on Google for everyone to see!
July 2023 by Carys' Cleaning
Disgusted by staffs behaviour, refusing to process a very simple exchange order. Greeted with disregard and judgmental attitudes as order was originally paid for using clearpay. Staff one week ago refused to assist with a replacement dress that was £80 and behind to fray that was less than 2 weeks old.
June 2023 by Noemi Simon
Lovely food, also you can get some clothes too. Clothing is expensive though
June 2023 by David Saunders
Always love Marks and Spencer my wife and I went here shopping in Bath and besides spending a lot we did get absolutely top notch service from Toby and Vinnie. Thank you!
June 2023 by Berenice L
Delicious smashed avo on sourdough.Very generous portion. A really busy cafe- you may need to wait for a table.
June 2023 by Norah Ballinger
I visited the Bath store on 31st May 2023 and found the ladies toilets to be in an absolutely disgusting state - no toilet paper in several toilets, sanitary bins overflowing, no soap in the soap dispensers and rubbish all over the floors. I reported it to a member of staff but nothing was done.
June 2023 by Lauren Mitchell
Huge m&s store - think you can find pretty much anything you need in here they have clothes for everyone and a brilliant food hall plus a cafe to enjoy too.
May 2023 by Debbie Neill
Where is a supervisor ensuring things run smoothly in the cafe. Too many youngsters just chatting to each other, not even aware of a queue developing. Behind the counter was an absolute mess, including their personal drink bottles. One young lady was eating behind the counter too.Trays of dirty dishes needed cleaning off tables. Definately not up to M and S standards.
May 2023 by Hayley Obrien
The cakes were really nice to taste and nicely presented. They were well labelled but the coffee she ran the expresso through again from the previous coffee she just made rather than getting fresh coffee beans this affected the taste. Also she sneezed and knocked half the expresso out of the cup ( its only a small amount as was espresso cup) didn't remake or try and wipe the cup down ? the tables were being cleared regularly though so plenty of places to sit down.
May 2023 by Jim Gilchrist
Went into the cafe today at mid day. The young lady that took our order was extremely pleasant. The young lady making the coffee was not happy -couldn?t bring a smile to her face. Found a table that we had to clear ourselves as did many other diners. Table clearing is a big problem in this cafe. It will reflect in the number of customers who come back. Several people looked for tables, saw they were cluttered with used cups, plates etc and walked out.NEED TO GET A GRIP.
