January 2024 by Ryan Monopoli
Went to return something. Was told I couldn't because I didn't have the original packaging. I never received the original packaging, they grabbed it straight off the display when they sold it to me. Basically accused me of lying. They checked with the manager. Came back and said I could only exchange it or get credit because I only had the gift receipt. Told them I had the purchaser receipt, they then issued me with a refund.The attitude was disgusting and to get a refund was a stupid ordeal. Good luck running a business with that kind of approach to customers.
December 2023 by Walter Shrader
Hi i was today at H. Samuel buy my favourite watch and I very very thank you to Alexandra to take care costumer service was very perfect and wonderful
December 2023 by Saarah
I came to H.Samuel to buy a gift for my boyfriend and was greeted by Lexy and she was friendly and really nice and gave me a lot of information.
December 2023 by Alex Jay Patrick
Eliza was excellent she was so polite and Well spoken and got me the watch I wanted much appreciated
December 2023 by amanda wardle
Lovely jewellery, nice central location and lovely polite staff especially Lorraine who was very informative
December 2023 by alfred raimond Kiss
Best service provided, and good communication skills!
December 2023 by Pawe? Geleci?ski
Wonderful service. Mrs. Alexandra perfectly matched the offer to my needs. I wish there were more people so positively oriented towards the customer.
December 2023 by Claire Reed
I was looking for a watch for a Christmas gift . I was assisted by Jasleen who was super helpful, knowledgeable and professional.She made the decision making much easier and was courteous and friendly.She?s an asset to the shop .Thankyou
December 2023 by Kian Hague
Really good service and Eliza is very kind to help with purchases. She was keen to ensure i was happy & understanding to what i was buying
December 2023 by Neil Thaxton
Just had a great experience in the store, very attentive service without pressure, would highly recommend, was served by Jackie who was very knowledgeable and professional.
December 2023 by sophie robinson
Went in today, and was served by Lexy, customer service was amazing, quick and pleasant, thank you for your help
December 2023 by StanleyBoringWorld Music
good prices and great service, Mrs. Alexandra was very nice. I recommend
December 2023 by Grace
Jacki was lovely and had a very calming manner and I recommend people should go here to get there ear peirced
December 2023 by Thomas Rumley
Watches r mint, just bought 2 lovely staff
December 2023 by mark sillito
Fabulous customer service experience from all the girls
