June 2023 by Google user
An absolutely pathetic experience, the ladies at the store are very rude and never willing to help. They were laughing on us as we left after an argument, and not just that ive been here multiple times but spme of them hardly even make eye contact as if we are talking to the walls. The staff here really needs training on how to deal with customers. In terms of optom one optom here was good the one who did my contacts trial. But the staff is VERY RUDE. Unacceptable attitude and rude. Even if its a customers fault at least have the decency to talk nicely you have no right to be rude and laugh on someone.\\n\\nIts pointless to complaint, because I did call your complaints line about this and they did nothing except an apology. Im never using that store again.
March 2023 by Daniel H
Poor experience from the off, messed my prescription up twice.Had a retest and the 2nd optician was rude and kept getting interrupted during the test.Glasses returned for full refund, never again and taking my custom back to boots.
February 2023 by Ben Eaves
Very friendly & professional service from Millie, when updating my glasses lenses.
February 2023 by Rory Russell
Very good customer service, the locum who tested my eyes was. Very professional and explained everything he was doing. I have used other eye testing companies and have found vision Express the best experience. Some companies forget that customer experience is everything.
January 2023 by Julie Yates
Not really impressed at all with the whole service at this Doncaster location.Optometrist was clearly going through the motions of her repetitive script , too fast and vague instructions given to me . Afterwards sent to browse glasses and an assistant will help me. All 4 assistants were sat together chatting and didn't get up to help me. In the end I asked another customer for their opinion on my choice. I then asked an assistant for advice. She looked at me shrugged her shoulders and said they were nice . No smiles , no welcomes , where was customer service when you are spending over £300 . Came away disgruntled and dismayed . I will see if I like my glasses as to whether I keep them but will not be going back in future.Mrs Julie Yates.Visit was 10-1-2023 . Time 1.55
January 2023 by Beata ?Bea? Jaworska
Vision express Doncaster Frenchgate. Avoid at all cost! Booked appointment 4 weeks in advance, traveled 40min to be told after 15 mins of waiting that she can?t do the full OCT scan as the computer isn't working. I asked why she couldn?t ring to inform me, she just rolled her eyes? I had to cancel the appointment and she just said whatever without even offering different date? well I spent £300 in specsavers instead? very disappointed
December 2022 by Michelle Redfern
Great service, very helpful perlite staff.No waiting. I couldn't fault my visit at all. Well done, Vision Express. ??????????Thank you
November 2022 by Steven Barrett
Always feel welcome best opticians in Doncaster lynda always looks after me and my family great customer service
October 2022 by Belinda M Hunda
My experience in the shop has been very positive. The ladies were very polite and helpful and offered good advice as well as explaining their store offers.In comparison to other Opticians i think I'm sold - I'm now a Vision Express customer .
October 2022 by Adrian Webb
Missed appointment 10 mins due to traffic /parking helping wife who is recovering from knee replacement who had a eye test 20 mins after mine unhelpful staff I waited with wife and noticed that it was not busy I was given another appointment please don?t get like the Docters there are too many problems in this world to worry. about being late for an appointment not impressed
October 2022 by Jacqueline Nicholson
Very friendly and informative. Gave advice on eye care. Felt it was a very good experience.
August 2022 by Kaldep Kaur
Really good service on the day. Lauren optician was brilliant and I think Millie was who I dealt with. Nothing was too much trouble for her. Great customer service. Thank you Ms Kaur
August 2022 by Steve Oxtoby
Brilliant service from Millie, well pleased with my glasses and the price. Would recommend VE as the go to place for glassed
August 2022 by paul binks
Wasn?t interested in repairing my ray ban glasses just wanted a new rod arm and new lenses.
June 2022 by Joyce Clarke
I have used Vision Express Doncaster for about ten or twelve years and have always been happy with my eye care. I have always been well looked after and happy with my eye tests done by the lovely opticians employed there and also the ladies who work there especially Linda who has been there for many years and is very experienced. She gave me lots of advice and support. Thank you Linda.
