March 2022 by Jane
Don?t bother visiting Lichfield Store, very abrupt and rude staff, definitely need a course in customer service skills!!
March 2022 by Declan
Member of staff in the store was very unfriendly and I wasn't made to feel welcome either.
July 2021 by Little Kitty
I wanted to return some products, got told by the manager this is not possible. I had checked the website of Holland and Barrett and it clearly states the policy is that one can return a product if one is not happy with it for any reason. Had to call customer service who agreed with me and clearly said one can return products, even if opened, within 60 days!\\n\\nI had to spend an hour on the phone, make arrangements to return the products directly to Holland and Barrett as I don't want to go back to the store due to the miserable and grumpy manager having lied to me. Her demeanor is very intimidating with her permanent frown! So I then had to spend another hour preparing the parcel, and today I have to spend another hour - and gasoline - driving to the post office to post the parcel. All this is costing me as much as the whole refund will be!\\n\\nAll this could have been avoided if the depressed and miserable manager who has no idea about customer service, had bothered to learn her own store's policy and accepted the return, as she was supposed to do - the whole thing could have been sorted out in 2 minutes!\\n\\nWhat sort of customer service is this??? Disgusting, absolutely disgusting! Head office are now investigating (from what I've been told anyway)!
August 2019 by J Crofts
Standard H&B shop that had exactly what I needed. Helpful & polite staff.
December 2018 by John Nash
Very clean and friendly people
November 2018 by COLIN BRUMMIE
Love this shop especially when you pay full price for a item and get a second for 1p
