May 2018 by Chris Topping
this is a joke queing for over 20 mins to withdraw money out. this is all due to them closing our local branches. so now we have to travel into a city centre pay for parking and wait forever
October 2016 by Dàvid Chadwick
Very slow counter service not happy with it at all
July 2016 by Sue Gibson
Absolutely dreadful customer service at the Hanley branch. My partner and I went in to open a joint current account with a lady called Emma. The ID my partner provided wasn't sufficient (fair enough), and so he took in another piece of ID a few days later. We waited and heard nothing at all. We sent 2 emails and also telephoned and left messages as we had a completion date for our new home and needed a joint account opening...still no email or call back. In the end we felt like they didn't want our business so have gone to Lloyds who have been 100% more helpful and professional. Plus....when you telephone the branch nobody picks up the phone!! Dreadful - I strongly do not recommend.
April 2016 by a garvin
Excellent staff and service but sad we are not listed as 1 of all the banks in Hanley when I did a Google search "yet" the Britannia is. I was told way back that the Co-op were taking over the Britannia??? Does not seem like that to me!!!
