November 2023 by Catherine Chadwick
Not enough counters for those who don't use self-service machines. Not enough staff in the phone shop. There's only 1 bench outside the shop. The Hanley branch's toilets are spotlessly clean and smell clean. The Longton branch's toilets are diabolical. I think they do clean in there, but the hand washing facilities frequently break down, and it constantly smells too strongly of sewage.
November 2023 by iain kaye
Terrible customer service today.I run a pub and throughout December we have kid?s parties where we give the kids a selection box. I stacked my trolly up 104 selection boxes and went to checkout, you can only have 50 a supervisor said and removed 3 boxes of 8 and even shouted to the checkout lady for trying to ring in 80 ?he can only have 50? she saidI asked to see a manager , he wasn?t there but somebody came to me who at 1st said ?it?s company policy? and that I had to email them if I wanted more than 50.I asked to see the policy , she showed me a piece of paper that had no mention of having to email them and that it was for them to use discretion.she then said ?it?s government policy? next, I said I think the government have more important things to deal with , than ban me from buying more than 50 selection boxes, but she continued with other reasons for me not to have more the 50 selection boxes, ? l might sell them on? followed by ?we might run out?and ?other people need them?. She still couldn?t find the policy about emailing them and in the end said it was a verbal policy.I was fed up by now and left without any selection boxes but what a surprise when I went to Meir Tesco and they let me have as many as I wanted and even helped me with them. At least the kids will get a present now. Merry Christmas.
October 2023 by Gritco Catalin
I have came to buy some drinks for myself and my family as it was my 18th birthday. The staff was rude, not understanding and they didn?t even ask me for my ID when I was ready to give to her. She just looked at me said no with an attitude and when I said why won?t you serve it to me she said because you are with your friends. Which is pathetic I was with my little sister and she had nothing to do with what I was buying.
October 2023 by Ted Thompson
Security need basic disability training, I have been kicked out several times for basic autistic traits, my friend got told to stop having an epilepsy seizure on the floor, another disabled friend was told to get up or get out after collapsing and resting on the floor and all by the same gray haired Scotish security guard. The staff here are also frequently rude to the homeless people in the area.
September 2023 by Ellie Comber-Davies
Visited the cafe today late in afternoon. I can say the staff and especially team leader were extremely helpful and friendly. They went above and beyond to assist me and it was a welcome relief after a busy and stressful day. It was beyond my expectations. Well done.
September 2023 by FF paris Pierre fabre
malfunction in the automatic payment machine, so my wife asked for help from an elderly woman assistante there. While helping, she asked me to show her my ID card, so I did so with all respect, even though I was 40 years old. Then she asked for my wife's ID, which she was at home. The worker said I couldn't. Buying three bottles of beer because your wife doesn't have an ID made me feel disgusted and angry, but I remained calm. I don't advise anyone to go to this place.
July 2023 by No Ji
Staff is racist, don't treat nicely when they see a person with different colour and language.Very rubbish customer service.
July 2023 by Chloe
Big shout it to Rhea (sorry i?m not sure how to spell your name) on click and collect!!! Went above and beyond to help me out and called me back when she realised some things were missed off the order. Amazing customer service and deserves the recognition! Will definitely enjoy those sweet potatoes some point this week!
July 2023 by Claire Louise
Visited the cafe- which I think is massively under staffed. There was 2 staff members on who were doing their best but clearly understaffed and over worked.No eggs available but the rest of the breakfast was lovely ?
June 2023 by Pete Speake
Best value for money & massive range of goods, so for me, after Aldi, my usual place to shop, Tesco is the next best, but the club card is a must, as it saves you a lot, & it's free, so not bad!
May 2023 by Dan C
Tesco in Hanley as a shop is fine BUT the SECURITY GUARD is an OLDER GUY with GRAY HAIR and a TATTOO on his ARM is VERY RUDE and MEAN.. More respect for people and culture!!!! YOU ARE NOT THE KING of this place! I was shopping with my parents on May 2, 2023 around 15:00. WE PAID FOR EVERYTHING, we are high level and honest people but HIS behavior was RACIST. He demanded a receipt from us in a rude tone when the gates sounded after the exit. I wonder what would happen if we lost the receipt. He didn't even apologize for the inconvenience. TERRIBLE GUY..
April 2023 by Sammy Oakes
Just want to say thank you to the night staff there, I was being followed down from the sugarmill and was meeting my mum at Tesco, I alerted a member of staff and he waited with me until my mum arrived, I?m really really grateful for that as I don?t usually go out much and had never been in such a situation, I was very shaken up. I didn?t get his name sadly but if he reads this thank you so much ??
April 2023 by Mandy Hodgkinson
I have a complaint about Tesco?s store in Hanley. For the last 6 weeks on a Saturday I have had to walk the length of the car park to find a small trolley and I would like to know why is there not a member of staff collecting the trolley?s and placing them back near the store so people (especially elderly people), can access them without walking the length of the car park like there use to be. As a suggestion why not place the trolley?s in the inside part where two of the main doors are not used then people can access them without any problems and all it will need is a member of staff to make sure that there is a supply of trolleys for anyone needing them.
April 2023 by GoldenEGG 10
Asian people with trolleys full are allowed to abuse the BASKETS ONLY checkout in this store !.Making me wait holding a basket too amny times because they are clogging up the BASKETS ONLY tills with trolly loads.I complained to an asian employee about a couple with a massive trolly load using 2 tills to themselves AND another asian woman with a trolley load, causing a que.And he just walked off and ignored me.Tell the ASIAN people with trolley loads to GOTO THE TILLS !.And tell that asian employee operating the baskets only tills,he is VERY RUDEand needs a lesson in how to be polite in MY country when someone compains about the abuse of baskets only tills ! .....
March 2023 by Leisl Heath
Store is fine generally, there are just never any trolleys at the front of the store!! Been having the same issue for months (I usually shop first thing on a Sunday morning), where I have to walk all around the car park to try and find a small trolley. Don't mind as a one off, but every week is taking the mickey now!!!
