December 2023 by Ian Stewart
Excellent service polite staffVery friendly and helpful,I have no faults with the service
September 2023 by T T
Asked to show id and Went to open a flex account with a passport and the woman couldn't care less and said she couldn't do it. Branches closing. Poor opening times and they don't want you as a customer anyway. Lazy and not proactive. Visited 4.10 08.09.23 the earliest I could get there
August 2023 by Christine Foster
Excellent service customers always come first staff always have time
June 2023 by Mike Wales
I have just visited the Ipswich branch with my partner. A particularly unpleasant young man did everything possible to be as unhelpful as he could manage. I don't visit the branch often and I certainly won't be going again soon.
October 2022 by Julie Howlett
Little queue,..but no real problem..Bob Marley was playing ,so i chilled whilst waiting..now it's stuck in my head..lol
January 2022 by Tony Edwards
Three star as they declined to let us send our money to friends in Fiji.Used Paypal no problems. Ipswich staff efficient and helpful
November 2020 by Richard Beeby
The staff here have always been exceptionally helpful and will do their best to assist however they can. Service is speedy and there's a number of ATM's inside the bank to save waiting in queues to deposit cheques.
November 2020 by Suzy Marz
The staff are extremely rude,specially the one at the entrance ,so rude that my partner has decided to move his savings to another bank.During the first lockdown he was forced to discuss his personal business in the street .Please have a bit of common sense some customer do not wish to discuss their thousands of pounds transactions in the street and instead would expect privacy and respect.It is a great shame as his Camden town branch is fantastic.
October 2020 by the real games
I have always found all the staff at this branch extremely helpful and friendly.
October 2020 by Simon Yates
Last time I visited Ipswich branch I was welcomed by Sarah who was helpful and very very polite patient was left to use the self service machine to do paying in cash into my account I've known Sarah from Colchester branch
October 2020 by Trixie
I think Nationwide is ok bank, however I do find other branches more efficient and helpful than Ipswich Branch.This company doesn't like customers, making complaints. If you make a complaint can result to your account being closed? ( which is pretty poor) I guess that's one way of keeping complaints down, there overal customer service statistics is inaccurate.Bank/Society should welcome complaints, it's how they learn and improve things. ( not every single person that makes a complaint, wants money. They don't have to give it to them compensation.I do think branches that are not the top of the lead board table, should seek advice on how they can improve in certain areas, with other branches. To give customers that wow factor experience? after all all under the same company and should help one other out. ( positive feedback)
October 2020 by Ari Kaya
Very very rude customer service I was asking for coins change they answer me so bad ,I am gonna leave them
October 2020 by Glenda Briggs
Very helpful staff
July 2019 by Voulie
Had to tell the front desk 3 times card had arrived within 5 minutes before it registered with the person, lack of focus and not listening to what people say seems to be a 'thing' with Nationwide.
May 2019 by Stephen Halls
This might be the only branch in ipswich but here's a question for all you moaning about it, why is it that its in the centre of town and there's also online banking because you clearly had no trouble commenting on this, the staff are nice polite and professional and to be honest I think it's disrespectful to disregard them. Where ever you live in ipswich even on foot it takes half an hour max, be respectful for the service these people provide
