November 2023 by Rick Potter
Always book my Holidays with Tracy and I always feel in safe hands.Talking to Tracy with her pleasant friendly attitude, bundles of experience puts my booking worries totally at ease and I know I'm going to have a wonderful holiday.Thank you Tracy.
October 2023 by Courtney Smith
I booked a holiday with Niki in the TUI shop and she was amazing. It was my first holiday with my partner and we had a few set thing in mind, and she helped us find the perfect hotel.Unfortunately, we had a bad start to our holiday as our flight was cancelled and delayed for nearly 22 hours. I put in a flight delay claim when we returned and this was rejected - wrongfully. Niki and Michael at the Ipswich shop have been an absolute god send and have submitted this internally for me and I am hoping this will now have a positive ending.I highly recommend booking holidays in the shop, as the staff are able to help when problems arise. And I would definitely choose Niki or Michael for help any day.
September 2023 by Richard Maxwell-Whale
Initial experience booking our wedding anniversary holiday was good. After a delay to the holiday and appalling customer service at the airport, we complained to Tui after the holiday. They refused to offer reimbursement for additional costs (promised in an email) or any form of monetary compensation, just a measly voucher off of another holiday. Reached back to the branch and asked for details of Tui's complaints procedure as I wanted to escalate this (which is a legal requirement) but had no response. I won't be using Tui again.
September 2023 by Thomas King
Always use this shop and Micheal always sorts out our Holidays, Micheal is very patient and knowledgeable and nothing is too much trouble, he was even able to sort our ESTA applications which is quite a pain sometimes if like me you don?t know what to do, He is a credit to the company. Many thanks. Tom and Vonnie King.
August 2023 by Jenice Sampson
No helpNeed assistance as flight cancelled through our tui package flight.Quick to take money but no after care. Feeling very stressed and alone trying to claim funds back.
July 2023 by Jordan Hutchings
All the staff are lovely in store and so helpful with what you need help with. Got to say a massive thank you to Linda who helped us who book our holiday. She was so helpful in everything she done and answered all our questions. She was so lovely and kind and always with a smile on her face. So thank you so much Linda and to the rest of the staff. Amazing staff and so helpful!
July 2023 by Ter Cole
Always use TUI ipswich for our holidays. Robyn and Michael always make you feel welcome and are both very knowledgeable on the holidays requested. No requests are too much hassle. Highly recommend
July 2023 by Maggie Bensusan
Michael at ipswich shop is fantastic so helpful . We been going to him for 6 years. He has never put us wrong would highly recommend him to put you on the right track for the best holiday ever. Thank you to Michael.
June 2023 by Millie Downs
I had a fantastic experience in booking a holiday for our family . Michael was extremely helpful, kind and accommodating.We now have a holiday booked in 4 weeks time and our Daughters are so very excited.Thank you again Michael. You were wonderful. We will be back again next year to book our holiday And look forward to seeing your friendly face!
April 2023 by Martin Budgen
They are all very helpful and pleasant. Never had a problem with them.
March 2023 by Jessica Hardy
Absolutely wonderful team here at the Ipswich store. Everyone is so knowledgeable and will do whatever they can to get your perfect holiday. All staff make you feel welcome and well looked-after; nothing is too much hassle for them, even with difficult requests. I definitely recommend booking here!
February 2023 by Diane Ingledew
I would like to thank Amy at Tui Ipswich for booking my holiday. She found me a good offer, rearranged my flights to better times and rang the company with one of my queries. All this was done with a smile, patience, no time pressure and a cup of coffee for me. I am now on the trip and enjoying the results of her hard work.
February 2023 by Dave Coates
We were helped by the amazing Amy who was so patient as we kept changing our minds as to where we wanted to go. She was very knowledgeable and smiled through our whole experience.I would definitely recommend using that branch, and if Amy is available don't hesitate to ask for her, she won't disappoint.
February 2023 by Andy Jordan-Hawes
Thanks again TUI for coming up trumps and booking us another fantastic holiday! We would totally recommend TUI Ipswich to anyone as they are so friendly and knowledgeable.A special thanks to Niki for doing such an amazing job in understanding what we were looking for in a holiday, giving us great advice and guiding us through the hundreds of choices to end up with the absolutely perfect holiday tailor made for us!! Thank you so much!! We are so excited and now have a dream summer holiday to look forward to!
February 2023 by Angela Hodder
When booking our holiday with TUI Ipswich, we received excellent customer service from Michael.He was extremely patient and nothing was too much trouble for him. He is a credit to the team and we wanted to take this opportunity to pass on our thanks to him and to make Robyn, his line manager aware of this.We would not hesitate to recommend Michael to our friends and family should they wish to book a holiday. Michael?s excellent customer approach is no doubt also a reflection on how well Robyn manages her team.
