October 2023 by CAROL Stoker
Miserable and rude staff. If you don?t like your job then leave. Oh and if you can only fill forms in black ink why do you have only blue ones? To the owner, why after a year do you have the same rude miserable staff?????
September 2023 by Nicola Strasser
Amazing staff. Always happy and helpful. Always go to this post office. Well done to everyone
July 2023 by chriscarr49
Well all I can say is that I've found all the girls and boys who work here to always be helpful. Can't be easy being the main Post Office in Whitley Bay and with the Banks closing it puts extra pressure on the staff. I've always found that a friendly smile and a cheery Good Morning work wonders. We use this branch all the time for business.
June 2023 by Guita Kellie
Opening times are incorrect. Post office is not open until 17:30 like website/Google says. Closes at 5 which is disappointing for people who work 9-5.
May 2023 by Leanne Laidler
I have used this post office numerous times ( closest for convenience) and most of these I?ve been disappointed with the Customer service. The staff are rude with a terrible attitude . I went yesterday 24/5/23 .. The large ( arrogant ) bald guy behind the counter was absolutely horrible. Asking me questions which had nothing to do with him. He was very rude and ignorant. I don?t often leave reviews but it isn?t fair to the customers to be treat or spoken to in this manner. Who do these people think they are speaking to customers in this way!!!
May 2023 by Bill Richardson
To be threatened by the male member of staff, Alan, is not very good customer service.I dont think the owner gives a dam.
March 2023 by Fay
Closed for lunch 1.30 til 2pm, which is super fine. Just update the info on google
October 2022 by Customer
The male postmaster needs training in customer service; he was rude and came across as a rather angry person. I will not go in to this branch again
October 2022 by Martin Nesbitt
Closes at 5.00 not 5.30 as shown on the official website. As previous reviewers have said - totally unhelpful, said it wasn't her website so not her problem. Go elsewhere for expected PO service
September 2022 by Anne-Sofie Belling
Closes between 13:30 - 14:00 for lunch, but this is not stated anywhere online, not even on post office branch website. I'll suggest these opening hours on GMaps. Decent enough post office, usually a queue and a bit slow, often very 'meh' customer service but never experienced them being full-on rude. At least there is a post office ?
August 2022 by Annie Mckale
I rushed to the PO as our Associate who kindly takes the post for me wasn't going. It was closed for lunch As my 3 packages were already franked & ready to post I nipped in via the Pharmacy.The woman ( never met before) was abrupt, rude and wouldn't let me leave !! She had no customer skillsLuckily one of the really nice ladies recognised me and took the parcels. The other woman looked livid. So sad
August 2022 by Violet
I usually go to a different post office but was closer to this one and had a terrible experience.One of the male employees was rude and made snide remarks under his breath because the card machine was having issues.I tried to put my pin in, but he insisted I swipe my card? I have never had to swipe my card before only tap and insert.He was an overall unpleasant man who looked as though he had voted for brexit and gets off on bullying teen girls.
June 2022 by Kayls
Rude! Unhelpful, don?t bother going here. I popped in, close to closing time, with a huge awkward box to post, There was a blonde woman behind the counter, I was told she couldn?t help, she had closed early and apparently had just taken the signs off the door. From a customer point of view, the lights were on and the door was open, but she refused to take my parcel and was rude and ignorant to me. Clearly seeing I was struggling with the parcel, she turned me away without a care in the world. Such abysmal customer service.
January 2022 by Barbara Roberts
I have found the service at this post office to be both rude and unhelpful. I have never seen a smile or heard a friendly remark. The dark haired woman is in dire need of a basic course on customer service. I have heard her being almost abusive to customers. What a pity that the Cullercoats post office and the one at West monkseaton closed. The staff there were so pleasant and friendly.
September 2021 by Karen Watson
Do not use this post office unless you want to be subjected to rude, snide, uncalled for remarks from the dark haired woman who works there.I dropped a parcel off there for a friend today, I duly placed it on the scales and stood and waited with a folder piece of paper in my hand which my friend had also given me.She took the parcel through then started on me!!"Oh you have instructions with you, like I don't know how to do my job"I never mentioned the piece of paper to her, nor did I show it to her. My reply was excuse me I'm just doing a favour for a friend.She may know how to do her job, but she doesn't know how to be a nice decent human being !!!#postoffice #rude