February 2024 by Mohammad Reza Rahmani
Always late with no accurate information. Shameful.
February 2024 by Rawr Name
For some reason the new delivery driver for my area has twice gone to the wrong address, once posting a package to a block of flats that have no connection to my property. (My package and a neighbours was sat in their block of flats hallway for anyone to steal) Then today, they tried to collect a package from the wrong address thud forcing me to have to take it to the post office in town today. Useless company and when you want to complain, you can?t even phone them directly? You have to actually travel to the building to complain.
January 2024 by Cynthia Potter
You can collect parcels & post returns, e.g. Amazon (they have no tape!), but you can't post anything. It's sort of crazy. The entrance is in back by car and the button to ring to open the gate is tiny and difficult to get to from a car window, unless you're a man who is over 6 feet. Annoying place.
January 2024 by GreyArena
Terrible service, keep losing packages, unhelpful staff, website unusable. Will ring your door and the 20 seconds it takes for you to get to the door they will have immediately left
November 2023 by Guangliang Lin
the man staff in Cardiff royal mail delivery office and mail center is always rude and disrespectful to me, I'm not sure if he has racial discrimination, because every time he sees someone with an Asian face, he deliberately neglects me because I'm Asian. I don't know his name, but he is the man always working there,I love Cardiff I love royal mail service, However could you ask that person who I referred to improve his service to Asian people, without much enthusiasm, just treat people fairly. But the Lafayette staff is amazing service, she did help me solved my problem about late delivery.Thanks
October 2023 by J Yu
the man staff in Cardiff royal mail delivery office and mail center is always rude and disrespectful to me, I'm not sure if he has racial discrimination, because every time he sees someone with an Asian face, he deliberately neglects me because I'm Asian. I don't know his name, but he is the man always working there,I love Cardiff I love royal mail service, However could you ask that person who I referred to improve his service to Asian people, without much enthusiasm, just treat people fairly. But the Lafayette staff is amazing service, she did help me solved my problem about late delivery.Thanks
October 2023 by J D (JD)
Shocking company. The parcel I sent Royal Mail tracked 24hr has sat in Cardiff MC for 10 days. No response in 6 days from my email and unable to provide further assistance on the phone. The staff that work at RM need to be set targets as they are getting very lazy from the post man to the sorting offices. I now have to travel to Cardiff MC which is an hour away to find my parcel so I can send it with a reputable company. Hopefully RM go bust!!!
October 2023 by Janice Perry
Tracking on line says item has been in Cardiff MC since 29.9.23. Still no delivery 5.10.23. Before this it was in Leeds 25.10.23. The virtual assistant help is no use at all. I just need an answer to when my parcel will arrive!! Shocking service.
September 2023 by DarkMuroe
Can't be bothered keeping their already terrible opening hours up to date
August 2023 by senku
THE DRIVER DOES NOT EVEN KNOCK HE TICKLES THE DOOR THEN RUNS LIKE A RAT BACK TO THE VAN ITS NOT FUNNY AND EXTREMLY IRRESPONSIBLE AS A DRIVER TO LITERALLY WALK AWAY WITHIN SECONDS OF KNOCKING I UNDERSTAND U MAY BE BUSY BUT IF YOUR GOING TO DELIVER LIKE THAT THEN SIMPLY QUIT HAVE YOUR VAN WAS FULL ANYWAY IDK WHAT THOSE SLOW MANAGERS DOING HOW ARE THEY NOT CHECKING YOUR VANS EVERY END OF SHIFT???? (COMMON SENSE) this is the 13th its happened yes i counted because i became fed up please please please start changing honestly the state of your administration for not doing anything wat so ever
August 2023 by Graham Miller
Royal mail is a waste of time you can not get to talk to anyone
July 2023 by --
Very strange. My parcel still says it will be delivered yesterday to Oxford even though it's now the 20th...they keep doing this, just witholding my mail and letting it sit around until it eventually gets returned to the sender? Just give me my parcel.
July 2023 by Ralph W.
Received a letter about postage underpaid, i paid it and it turns out it was a letter i sent to a customer in the USA 30 days ago, the letter never left the UK, i paid £7.20 in postage and £3.50 of postage underpaid, spent £10.50 overall for a small letter and they sent it back to my home address, mediocrity at its finest.
July 2023 by Rafael W.
Received a letter about postage underpaid, i paid it and it turns out it was a letter i sent to a customer in the USA 30 days ago, the letter never left the UK, i paid £7.20 in postage and £3.50 of postage underpaid, spent £10.50 overall for a small letter and they sent it back to my home address, mediocrity at its finest.
May 2023 by Mike Sullivan
Not able to attempt delivery multiple parcels at a time useless service pay for next day and recieve a week later get a grip
