August 2023 by Adam Hewitt
Terrible waiting times at otc section. Lots of staff milling around but not attending to customers. Not even acknowledging customers to say "won't be long", but tbh, I find this at all Boots these days. The customer service is atrocious (unless you happen to know a member of staff and then you can jump the queue -yes, I've been a victim of that in Boots too!).
August 2023 by Jo French-Howser
Very unproffesional, unhelpful staff. 2 members if staff giggling with each other, other staff member opening boxes then chatting with someone who was not a customer. Ignored us completely. Finally asked where we should make our purchase and got very rudely spoken to.
April 2023 by Andrea Hunt
Disappointing make up selection across all brands. Barely anything to buy. Area was a complete mess. Hardly any stock on the shelves. Store looked so uncared for. Dirty and awful first perception when looking from the street. Such a shame for such a reputable company.
November 2022 by Helen Crawford
I'm going to say come on boots sort yourselves out what a shambolic mess the Monmouth store is.. Staff too busy or just disorganized to being helpful, que at the till which wraps around shelves so you can't get to anything. Never enough stock. The shop always looks gringy like it needed a good clean. And who closes for lunch!!
November 2022 by Judith Wiggins
I cannot express my gratitude to Ashleigh, pharmacist, for her professionalism and compassion today. I was highly stressed and apologise for my irritation, but I had travelled 17 miles to access medication. Ashleigh was really helpful and understanding. Thank you.
November 2022 by mr hardie
Minus 1 star! Very rude staff that would rather chat with each other than attend to customers waiting! Very unprofessional behaviour. Avoid if you can.
June 2022 by Michael J Fabbro
Prescription? Don't go anytime near lunchtime 12-2pm Murphy's law will dictate that the pharmacist will be on lunch
June 2022 by Julie Griffiths
Very helpful customer service assistant thus afternoon. Thank you
January 2022 by Mike C
Friendly, helpful professional staff, I have never had a problem or bad experience here.
December 2021 by Andrea wyer
Unfortunately the Monmouth store is very dirty. In a 'clinical' area where hygiene is important when giving jabs etc., the floor was caked in mud and dust and the glass door was filthy. Even the computer used to record information before the jab was really dusty. Employ a new cleaner!
October 2021 by R D
A store with super friendly staff and all the essentials needed. The store also has a kiosk for photo prints plus a pharmacy.
August 2021 by Alexander Solomon
Great customer service staff are so kind and friendly and a great help and the pharmacy are always on the ball great
August 2021 by Daniel Healey
Boots has really gone downhill in terms of Customer Service. They never have enough staff and you always have to wait for what seems like an age to pay. The store in Monmouth looks very tired and needs some TLC urgently. Items for sale are generally much cheaper in places such as SuperDrug so no wonder they are losing customers.
August 2021 by Kelly Day
Staff are friendly and helpful. I use the Monmouth regularly and get all my family prescriptions from here without any problems. Fantastic place
September 2020 by Foxeris Foxeris
This shop is in absolutely terrible condition. Floors are terrible, walls are terrible, ceilings are terrible, the display shelves are terrible. The place should have been renovated 20 years ago. Absolute mess inside, a proper disgrace to a major retailer.