December 2023 by Jo Edwards
Went in to change my name on my account. Was in there for 45 minutes sat with some young chap whilst he did it for me. Took ages. Left under the impression it was all done and received my new card a week later. However, my internet banking and account details are still in my old name, it wasn?t done correctly. I have called Lloyds to ask them to change this over as there is now a mismatch between my card and my bank and I have to go back into a branch to do this! My nearest branch is 35 minutes away and I?ve already been through this once. According to the man on the phone at Lloyd?s, my profile wasn?t updated correctly in branch. A complete faff.
December 2023 by Tim Povall
Absolutely shambolic. Went into the newport branch after being passed around several different departments online. It was only what I can describe as like being in the naughty class at school. Sat at a desk with people listening to what should have been private business, people trying to get the bank staff to stop dealing with us and deal with them. Feel so sorry for the staff who were very helpful and apologetic trying to work in this environment,being abused by people who didn't seem to grasp the concept of privacy and respect. Both myself and my wife were so disappointed we will be moving to another bank after being with lloyds for over 35 years.Would just add that this review in no way reflects on the staff who were very helpful.
August 2023 by Kay Bellew
I have been with the Newport branch for years.The staff are are always helpful & very pleasant.
February 2023 by Mohammad Tanvir Hassan
App is little bit tough for new customers
July 2021 by Ioanna M
Terrible phone customer service.
August 2019 by Ashley Herbert
Had a great experience at the Newport Branch.
January 2019 by James Carter
Brill place staff is always friendly and have a smile
September 2018 by Stephen Meek
Poor service
September 2018 by The cowboy Bull
Brill place staff is always friendly and have a smile
January 2018 by V
Large branch with cashpoints and paying in machine, counter staff and greeters are very helpful.
January 2018 by Inna Johnson
The bad services made me to closed my account.
May 2017 by Tzezarina Johnson Kio
The bad services made me to closed my account.
March 2017 by Karl
Large branch with cashpoints and paying in machine, counter staff and greeters are very helpful.
March 2017 by Augustas Struckus
Fast and good service
February 2017 by Daniel Craig
Staff have always been great, staff and branch manager are efficient.
