November 2023 by stu shelton
Helpful friendly staff with no pressure to buy - look forward to buying my next watch from you soon hopefully ??
October 2023 by Danish Mushtaq
Abigail in the Birmingham city centre store was extremely helpful and very polite. Her mannerism was excellent and she put me at ease when I entered the store as I was unsure if they could help me with an issue I had with my watch. But everything was sorted out perfectly. Thank you Abigail
October 2023 by Andrea Edwards
I would rate this store 1 star due to the fact that we had specifically told the staff member when I needed my wedding ring. She said that they don't have my size in stock however she would put the order in straightaway. A week later I received a call to say they didn't have my size in stock and can put an order in. I was confused as I already had this conversation with Bernie bearing in mind the urgency for the ring. Anyway the order was put in I found out that It was done 2 days after that phone call.Weeks had gone by and there was no update whenever I called I was fobbed off and told Bernie would call me back and nothing. When there was 2 weeks to go for my wedding I went into store, was told Bernie would be in shortly. The staff member said that he will pass my message on and get back to me, I told him that I will sit and wait. I was told that my ring would be ready a week after the wedding but someone will call the manufacturers and chase it for me. I called, told that they still dont know when it will be ready. I asked for the manufacturers details they said they dont know who it is. Following day I went and got my money back not an apology or further enquiries made. However I got a lovely ring from the Jewellery Quarter not to mention genuine, friendly service from them. Goldsmiths think think that giving free glasses of champagne counts for good service no it doesn't. Courtesy, honesty and genuine interest in the customer counts more.
October 2023 by Anonymous Clearview
Great service and buying experience. Sales associate was friendly and accommodating. We even got glasses of wine while we shopped. Overall nice experience and would definitely return in future.
September 2023 by Daniel Lagoe
Amazing serviceWide selection of watches (Although mostly online since they're currently doing a refurbishment)Knowledgeable StaffFree drinks!
August 2023 by Daniel Jones
Took my watch in today for repair and it seems as though attitudes have changed in the pop up store.The rude, judgmental arrogant woman who used to swan around the Rolex department wasn?t there. I?ll find her name out because she needs sacking!!!This is the First time I have rocked up at this store in my construction attire and given the first class treatment.Greeted by friendly staff who were extremely helpful!!!!
July 2023 by Lee Evans
I?ve had some great experiences at Goldsmiths Birmingham Bullring in the past, including a recent watch purchase on the 13/07/23. Abigail ( who was absolutely brilliant ) managed to get me a watch that I thought I?d be waiting years for !!! I was so surprised when I got ? THE CALL? from Ethan this week to come in and collect my new watch. I honestly couldn?t recommend this store enough, All the sales advisers are friendly, polite, professional and knowledgeable. It?s a nice relaxed atmosphere and If you?re looking to purchase a new watch this is the place to go to 100%, first class service from first class team, five stars all the way from me, they have one happy customer. Thank you so much Goldsmiths :)
July 2023 by A M
2nd watch bought from here. Has always been a good experience. Initially consulting with Katie, who guided me very well, I was pleased to be called by Shysta last week who ensured a pleasant buying experience. Will be heading back soon and I look forward to continuing my relationship with Goldsmiths over the coming years.
June 2023 by S
Congratulations to Raabia and her team for ensuring the registration and collection for my new timepiece ran as smoothly as a Swiss watch. I am already looking forward for a repeat transaction and working with your fabulous team again.
June 2023 by Lisa Saeed
Raabia at Goldsmiths Birmingham is simply fantastic; knowledgeable, professional and always offers great advice! Well done Raabia!!
June 2023 by Asad Awais
Abigail is the best person ever. She helped me and my friend to get our watch and was a delightful person to speak with. Honestly couldn't recommend this place enough. Ethan and Rabia were amazing too and helped out in answering some small follow up questions I had. Can't thank them all enough and I will be back in due course! The best place to get your watches.
May 2023 by Shohid Ali
I visited the store on saturday( Kings Coronation Day) I didnt buy a watch but spoke with Eshe. She was lovely and very knowledgeable and you can see that shes a asset for her company. Thank you for the great customer service and hope to see again soon.
May 2023 by Jandre12 Football
I have spent over £70k at Goldsmiths Bullring over the past several years on Rolex?s to Jewellery and have always been super happy with the service but recently I went in to purchase a new Rolex. I walked in and went straight to the Rolex counter and asked a customer service agent that I would like to purchase a Rolex this rude gentleman looked at me up and down and said you need an appointment and walked off. I was disgusted and asked to speak to the manager. I waited about 10 minutes until i was seen by the manager. He was polite and friendly and explained the new Rolex process to me and booked me in for an appointment for an hour later. I registered to purchase another ROLEX. Today we went in to purchase my wife a diamond necklace and earrings. Once again i was welcomed at the door by a friendly gentleman who then put us into the same rude service agent from our last visit. I politely turned to the gentleman who helped us at the door and asked if we could please have someone else assist us but before I could finish the rude agent jumped in and said ?yes let someone else help these two? in the most patrionising rude manor. My wife felt so uncomfortable that she just wanted to leave.I will never go back to that store while that agent is still there and it?s a shame that a store like that should have such a person working for it. I was willing to spend £10k today but took my business somewhere else!
May 2023 by Mikki Chu
I was introduced to Kyle via a good friend as a very friendly salesperson and this is the 5th purchase with him and I cannot speak highly enough of his professionalism in keeping me updated with enquiries regarding watches and jewellery. Service has always been perfect . Thank you ?
April 2023 by Barry Morse
Outstanding customer service at Goldsmiths Bullring on Sat 15th April 2023. Treated professionally and with warmth and courtesy. Basically made to feel like a valued customer. In total contrast to Omega Boutique Bullring who didn't care about the issue, despite buying the watch from them originally. The difference was remarkable. Would definitely buy from Goldsmiths, whereas would never go into Omega Boutique again.
