January 2024 by Haider Ali
The staff are very helpful and professional.On one occasion, my card and cash got stuck in the deposit machine. The member of staff that assisted me, whose name I didn?t get, immediately went to retrieve my card and cash from the machine. I was really impressed at the efficient and professional service.
January 2024 by adele Daly
Really behind with the times. Still have to deposit with an envelope at the cash point. Money should be showing in my account by now, but still no sign. Online chat advisors have very little knowledge and need more training.
November 2023 by Monica O'Sullivan
Unhelpful and unprofessional staff making comments when dealing with them. Same requests in Sutton Coldfield, Birmingham city centre and Castle Bromwich no issues at all, just friendly, helpful staff.
September 2023 by Shuum
I tried to open classic account online and had problem with the app. So I went to this branch I only dealt with Samantha so I would like to show appreciation to Samantha in the advice point she was very welcoming I liked the energy tbh and sorted the issue swiftly and opened the account for me. Thanks
July 2023 by Kiera B
Staff look severely depressed. Went to cash in a check and none of them wanted to acknowledge or serve me, felt awkward and uncomfortable.
July 2023 by K B
Staff look severely depressed. Went to cash in a check and none of them wanted to acknowledge or serve me, felt awkward and uncomfortable.
June 2023 by Clare Brecknell
Never opens on time, for 1 reason or another, 9 times out of 10 staff are late.
April 2023 by Jerzy Zy?k
I?m very disappointed, I come with simple case, which should be done in 5min. I waiting for my declaration of closing ISA accounts, more than one week. Every day I come and ask what is the progress, always heard, come next day. I still waiting and don?t have any response. I spoke with my friends who bought before the house and they need this same paper from bank and they never have problem from barclyes or Halifax. I can say when I will finish buying the property I will change the bank.
March 2023 by Fred Bloggs
I had a rather time-consuming credit card query and received help from Thandine on both occasions that I came to the bank. He was extremely polite, professional, and reassuring, and he helped to resolve the issue. In all, good old-fashioned service which we see very little of these days. Thanks again Thandine for your personal help. I doubt that I could have done this over the phone. R.N.
October 2022 by kuldeep dave
It has very smooth services. They are always ready to answer your questions. Supportive staff.
September 2022 by Ahmad Alrefai
Thanks ? ?
August 2022 by John_rambo
Very friendly staff, very helpful.
July 2022 by Andrzej Wierzbicki
(Translated by Google) Arrogance, incompetence and lack of professionalism. Hopeless service that makes it difficult to deposit and withdraw. Everyone should replace it with antiques. May God protect them with His protection(Original)Arogancja niekompetencja i brak profesjonalizmu Beznadziejna obsluga utrudniajaca wplate i wyplate .wszystkich powinni wymienic to antyki .Niech Bog ma ichpod opieka swoja opieka
February 2022 by Fatima Kiemde Konfe
There was a lady who attended me very rude, won?t help me with an issue and she was asking me ?If you live in Nechells what did you come to do in Erdington?? Seriously???? I wish I knew her name but she was blonde. Zero rated customer service ! Never again .
September 2021 by Natalie Moon
Came in with a lady I care for with a spinal cord injury that struggles to stand for long and one the staff members was bloody rude after this was our second trip due to them not doing there checks properly she had us stand in a que unnecessarily. when we was seen we was told we had to go to another part of the bank and she knew that we didnt need to be in the que we was in and didnt think to tell us!!! when asked why she didnt tell us at the time she denied the fact she made us wait in the que for no reason she was confrontational and rude no apologies didnt even offer a chair to sit on absolutely disgusting and shocking customer service and she mumbled under her mask sue hale is her name in erdington bank
