The staff are very helpful and professional.On one occasion, my card and cash got stuck in the deposit machine. The member of staff that assisted me, whose name I didn’t get, immediately went to retrieve my card and cash from the machine. I was really impressed at the efficient and professional service.
January 2024
Really behind with the times. Still have to deposit with an envelope at the cash point. Money should be showing in my account by now, but still no sign. Online chat advisors have very little knowledge and need more training.
November 2023
Unhelpful and unprofessional staff making comments when dealing with them. Same requests in Sutton Coldfield, Birmingham city centre and Castle Bromwich no issues at all, just friendly, helpful staff.
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Products and services: Bank accounts, Savings, Mortgages, Credit cards, Loans, Insurance