March 2024 by M A
They blocked and then closed my account due to a transfer. I've been banking with them for a few years. Also they don't open accounts for people without good conversational english. Not recommended at all. Very average customer service to add.I don't recommend metro bank at all. Stay away from these challenger banks. Stick to the high street banks.
March 2024 by Callum Slater
Helpful and friendly staff
November 2023 by Adil R
For such a big bank in the centre of Birmingham City Centre, they only have 2 active counters and are quite slow.The bank itself is very spacious but customers services needs to a bit better.Other than that, bank was nice and clean. They give free pens to their customers.
November 2023 by Lizzy Kennedy
They used to be a very good bank but now the service is very poor. Every time I go to just pay in cash I have to wait ages for people at the counter to have queries dealt with whereas before these used to be done at the side tables freeing up the counter space
November 2023 by Peter Perera
Love the place,,, really good people.... They couldn't help me enough.. People should have a bit of patience
October 2023 by viquious
Visited Metrobank recently, and I have to say the Customer Service from ms. Melinda Kielty was superb never felt so comfortable, genuinely a star, great manners, great communication skills. A great person to have represent Metro Bank.
September 2023 by Rhys Wilson-lyons
popped in with my wife a few days ago to enquire about an account, and melinda explained everything to us in great detail, including the services that metro bank offer.we are considering switching our bank accounts over in the near future.big thanks to melinda, she was very friendly and very helpful
September 2023 by Sadik Miah
They have a coin machine that?s good opportunity for customers
September 2023 by Christine Oris
Served by Melinda with my husband. Excellent service Melinda was very wonderful and kind and i will definitely be returning!!! :)
September 2023 by Haseeb Arshad
Very long and slow staff for very quick visit they will make you wait hour.Front counter staff is very unprofessional and under trained
August 2023 by Caitlin Dunn
Melinda was really helpful, amazing customer service. Superb experience. She's a true representative highlighting the core values of Metro Bank. True asset to the business and to Birmingham - please give her the recognition she deserves!
August 2023 by Safiya Dabwan
Tazmin has been so helpful and done great job clearing my doubts and addressed all my questions tirelessly with a smile! Love the service so far! They have smooth service to open bank accounts for students(cash account that doesn?t require credit check and therefore has with limitations on sending money abroad and direct debit availability)They only ask for a letter from the uni confirming the course and address and ID card which could be either passport or BRPMake sure to come early in the morning to get quick appointment as they don?t book appointments in advance. If you needed to wait for your appointment, enjoy a cup of coffee in the coffeeshop second floor of waterstones. Alternatively, they recommend 10:00-13:00 as best time to come and guarantee a same day appointment
July 2023 by Ranvi International ltd
We need to say Thank you to Ms.Melinda Kielty from Metro bank ,Birmingham branch who gave us enormous support to open our business current account.she guided very well and she was one of very talented banker we have ever had. We would like to appriciate her patience during the Account open process.
July 2023 by mai millar
The bank's service is not as good as it is rumored. And when you register materials to become a user of the bank, the service is not as good as the initial communication between you and their customer service. After I submitted the materials, the bank informed me that I had been approved and asked me to take the bank card on time. However, when I went to the bank on time, the staff asked me to wait until 5 PM to take the bank card, and waited for several hours, saying that there was no time to serve you.
July 2023 by Y L Cheng
Melinda kielty at high street has provided excellent services to me. She is v.helpful and professional, i am. lucky to hv melinda helped me. out. She is a great asset of. Metro bank.
