For such a big bank in the centre of Birmingham City Centre, they only have 2 active counters and are quite slow.The bank itself is very spacious but customers services needs to a bit better.Other than that, bank was nice and clean. They give free pens to their customers.
November 2023
They used to be a very good bank but now the service is very poor. Every time I go to just pay in cash I have to wait ages for people at the counter to have queries dealt with whereas before these used to be done at the side tables freeing up the counter space
November 2023
Love the place,,, really good people.... They couldn't help me enough.. People should have a bit of patience