March 2024 by Zoe Cooper
I'm a little bit late posting this but my experience was very good! The customer service I received was outstanding I was seen to by Fiz she was amazing so friendly I didn't feel under pressure and tried lots of styles of glasses I was very happy and will definitely go back again I want to mention Fiz she has really good customer service
March 2024 by Afrin Naushad
Went today for an eye test appointment. They did my appointment on time. Everything was smooth sailing. The lady who did my eye test was so nice and explained everything to me. The lady who helped me get my glasses was nice as well. Her name is Trudy. She explained all of the options. She cleaned my friend?s glasses as well which was so nice. Overall a wonderful experience. Will surely be coming back here for all of my future appointments. Definitely recommend.
March 2024 by Poppy Rose
Staff in here are very passive aggressive and rude. They lie about a lot. Gossip between each other about people while the people are in the store. Very nasty people. Need new staff. Sort it out. Especially the miserable lady with black hair and glasses.
February 2024 by Anjali George
Great service! The lovely lady at the shop fixed my glass frame that had a screw missing promptly and free of charge. Thank you ??
February 2024 by Naim Luhar
Great experience at vision express today ! Ash the eye optioner was really good and corrected my prescription quick and easily! Come away with glasses and contacts!
January 2024 by Rise of the Gammons
Received exceptional service from the optician and customer service representatives at this store. Would certainly shop here again and recommend to friends and family.
January 2024 by Donny
Went in simply to replace my nose pads. This is offered free of charge. Fil was friendly and helpful and changed them very quickly. Clean and professional establishment overall.
December 2023 by Ruth Biddulph
An excellent experience. I felt that Katy was sympathetic and listened well to my needs. She was very professional.
December 2023 by Maarten Otto
Forgot to bring my microfibre cloth for my camera lens and was willing to pay for one from the optician?. They gave it away for free. Very satisfied
November 2023 by Professor Osama Khan
I had an exceptional experience buying a frame from this store. The total experience was great, professional, swift, and courteous.
October 2023 by Anwar Hussain
Thank you so much to the Assistant Manager lady, and the gentleman with the clear frames. I appreciate your help and effort to replace my broken frames immediately. Your customer care is 11/10 ??
October 2023 by Henrietta I
Staff gaslit me after I raised concern on my glasses. Paid for a service and it was not completed which is fine. However, after drawing attention to this I was gaslit by the member of staff and although they put my order in once more, no accountability was actually taken by the store and no apologies given.
October 2023 by Azim Salam
I came on the weekend and must admit the service was very limited not being served at the Vision Express Bullring branch due to all staff with clients having eye tests.There seemed to be a member of staff that was scurring back and forth to the counter even though she had seen me needing to be served and apologised for the delay, I didn?t seem to understand why she could not assist me in trying some of the glasses on show.Eventually after a wait I was served and given the service I needed but it could have been dealt with earlier.
September 2023 by Bahman Ab
I?m supper happy from the service that I got from Lucy and optometrist Mr aakash , the test was very professional and as per the vision express guide line and they have variety luxury brands with very good style with reasonable prices , I recommend vision express for eye test compare to other optical shop and this breach for their service , I?m ?% satisfy , keep good job guys
September 2023 by Adeel A
I popped in to see if the staff could take a look at my sunglasses as I lost a screw in the frame. The lovely Simeone told me to take a seat and within 10 minutes the sunglasses were fixed.The staff were very helpful and had a positive attitude overall. It is always good to be in such an environment.I will be using Vision Express going forward. Thanks once again.
