November 2023 by Joyce Wong
Very bad customer service and rude. The staff has a negative demeanor, were indifferent, and didn't respond to inquiries with a genuine attitude.
October 2023 by David Jacques
Booked appointment earlier in the week, turned up early, waited 20 minutes to then be told I had to wait another 30 minutes as only one member of staff could open a new account out of all of them and wasn't busy at all. They couldn't do it earlier in the week as none of them could open an account.
October 2023 by Vishnu Vallathparambil
Absolute Rude behavior from the staff. They clearly don?t value customers time. We had pre-booked an appointment with them and then they didn?t show up even after 30 minutes of waiting and repeated follow-ups. On questioning about the delay /wait time they were unapologetic & never bothered by their appointment delay . They shrugged off their incompetence service by comparing it to a doctor visit wait time . And also commented we could walk out if we can?t wait. ! Height of arrogance!Will never recommend.
September 2023 by Aisha Tahir
Very poor customer service. Unfortunately unprofessional and unqualified staff. Long queues on the counters and deposit machines no one from thr staff is ready to help you. They keep overlook you and busy in chit chat with other members of staff.
June 2023 by Greg Sangster
Great bank. Always helpful
April 2023 by Olga
Went to the bank just to order a new card,it takes just a couple of minutes. Waited in a quie.After that have been told they have no capacity to do it now. Waited 35 mins and have been told to book an appointment. 35 mins of waiting and no card.Very very very bad service.
April 2023 by ??
The attitude and service here is awful ???? I just wanted a stamp for my cash flow, but everyone refused me and told me it was unnecessary. But it was necessary for me. The bank has a stamp but it doesn't work. I don't understand why, do you want to keep the stamp to give birth to your children? Why is it that a service that banks in other cities can offer on their own initiative is not available to you? You will delay my visa application and will you be responsible for this?
February 2023 by B B
Very rude staff. Verbally abused my father when another customer jumped the line in front of him. Will be raising a formal complaint with the manager.
February 2023 by Tatiana Petikova
Horrible service, didn?t even help they were so rude to me because I wanted to take 2,000 and then they blocked my card.
December 2022 by MUHAMMAD FARID WAJDI BIN SAIDI
Thank you Natalie, the best officer!
October 2022 by Fadzli Azrul
came here to update my phone number, got told to wait for 25 mins. after more than 1 hour, still not entertained and the staff just randomly approach customers who came after me
October 2022 by YL C
Very friendly and helpful staff.
August 2022 by ojdhjdkasjdknk dkjkdjkndang
Terrible experience every time because of the unfriendly staff
August 2022 by Isabella shang
Terrible experience every time because of the unfriendly staff
August 2022 by Oh Boi
Shocking. No matter what time of the day you come they understaffed! Cash deposit machines always out of service, maybe one out of four will work. Queue to the door or longer.Absolutely shambles but what you expect. They only after your money!
