December 2023 by X X
Large location, plenty to see. Couldn't find an exit to other stores at the Mall. Would go again.
December 2023 by James Mullen
Normally I find the John Lewis staff to be good, but the John Lewis person covering the Sonos display clearly did not know the product. He insisted the sub mini would not work with my existing sonos system. Despite questioning as it made no sense he stood his ground. I later researched online and confirmed I was right and he did not know what he was talking about so purchased from Sevenoaks hi-fi. Pleased to say the sub works fine with my system!
December 2023 by Jimbob Jimbob
Had been misinformed by a member of staff, however instead of owning the issue, customer services chose instead to be super patronising about it. Disappointing experience with this store
December 2023 by D Price
Gone down hill fast. Super unpleasant Dior woman who could not be bothered with manners, just curt grunts when trying to pay. My 200 pound jumper had holes in which I now need to pay to return and they had the nerve to charge me 4 pounds to park when spending 800 quid! When we went to eat in the restaurant at 4pm the only thing left was one overpriced gluten free sandwich. Having used John Lewis for years I will never return and fully understand now why they are a failing business. What a shame.
December 2023 by d d
Great store even better customer service keep up the good work guys definitely will come back to the Solihullstore and shop again
December 2023 by Helen Faulkes
An excellent store with a wide variety of goods. Great service and good prices.
December 2023 by Marie Roberts
Came for breakfast. After an incredibly long wait, was handed the dishes that because they had been left under the hot plate so long, burned my hands. Complained to the person taking the money who just laughed and agreed. The person actually serving the food did not have English as his first language and rather then supporting him, his team members around him very clearly showed their frustration instead. Highly unprofessional and left us really disappointed.
December 2023 by Banan Saeed
I just wanted to let you know that your associate at the Estee Lauder counter (Raaj i believe) provided us with some outstanding service yesterday (2/12), colour matching myself and my mother with some products and explaining the different types of products available. I couldnt find anywhere to direct positive feedback on the website, so I'll reccommend her here
December 2023 by Richard Fitzhenry
Not at all happy with the bureau de change section. I went in today to convert some £500 to Czech Koruna but because it was at that amount, I was told that I had to show ID just because it was at £500 or if it was more than that. I showed the lady serving me my provsional driving licence, only to be told they wouldn't accept it and they would only accept a full driving licence or passport. The lady serving was quite unfriendly about it. I then questioned the reason as to why I needed to show ID, then her colleague told this was due to a change in the system you use. I don't think it is necessary to have to show ID every time you want to convert money and the way this was handled, I was not happy.
December 2023 by Alan McDonald
JL delivered our new Bosch Fridge/ Freezer after ours gave up the ghost. Paid for next day delivery and dispose of the old one. Brilliant service from the 2 gents who delivered today. Polite professional and they did a top notch job. Very very pleased. Good old fashioned customer service with humans involved. Well done JL especially the 2 superstars who represent JL. ATVB. Alan Mac.
December 2023 by therandomfang (Jake)
There is an Asmodee demonstration team in-store at the moment. The chap working today (longer blonde hair, short beard) was so lovely! He had a real evident passion in his voice describing the games, I had to stop in awe at this blokes pure enjoyment of his job!The store and Asmodee are very lucky to have him! Kids and adults alike will be enthralled at the excitement this man can summon about even a game of dobble ?
November 2023 by Neil Jenkins
Proper department store used cafe twice very well organized tables cleared and cleaned quickly
November 2023 by Margaret Bond
Lady on Bedding Dept this afternoon Thursday 2nd November was more than helpful, she goes the extra mile to help, she has helped me many times and is always cheerful, one of the best shop assistants I have ever mwwt
October 2023 by Pete B
This morning 22/10/23 we visited the car seat area to purchase a child seat, at 10:45 we were told we had to wait until 11 for the till to open as it was Sunday, this was fair enough so we did a bit of browsing and came back at 11. The same assistant was there but with another who offered to serve us but was overruled by the original assistant, we were snapped rudely at "can you please wait" even though she knew we had waited 15 minutes, unbelievably they then proceeded to discuss their break times in front of us, shocking customer service, sale lost and we won't be returning to any department, no wonder JL is struggling. If you need a car seat go anywhere but here - what we experienced was dire rude customer service.
October 2023 by Sheila Pritchard
Visited Solihull store yesterday and I purchased a large rug .I would like to thank firstly the young lady from the curtain ( sl 4088 ) department who came to carpet department to help me to purchase my rug .she was helpful and very efficient. Also Jack from customer service department who kindly carried my rug to my car . He was friendly whilst be very professional . Thank you both for making my visit to the Touch wood store .
