November 2023 by kas ali
I visited the vision express store I was very happy especially Meera the manager she was amazing service and very kind and helpful person also she helps you choices right glasses that suit you and give you a good advice about the glasses and frames.
October 2023 by T
They have no customer service skills in this branch or even a willingness to help- having had glasses from their other branch before they don?t even allow you to access your own prescription and state ?it?s just the way the system works? definitely wouldn?t recommend this branch.
October 2023 by S DK
I visited on 8 October 2023, I received such an attentive and caring experience from the optician. Abida was amazing, she explained everything I need to know about my prescription and made me feel better, I left knowing everything I needed to know and a lot confident about my prescription and eye care. Thank you so much, I am very thankful!
September 2023 by Damien McGarrigle
Sohail looked after me in the Solihull store and he was amazing. He was extremely helpful all round, but especially in helping me choose my new glasses. His recommendations, including about lenses, were honest and fair. He was also extremely polite and professional throughout. The store are lucky to have him working there.
August 2023 by Troy Hemsley
First appointment was amazing, the team, especially Yasmin, Ayman and Gaz were incredibly friendly and patient when I needed to think or handle something, and I ended up with the perfect set of glasses which completely changed how my vision is and for the better. Big thanks to them :)Pickup took some time but that could be due to me showing up so quickly, as they needed to find my glasses through their deliveries.Definitely will be continuing with Vision Express for the future :D
July 2023 by Sarah
I went with my mom for some prescription sunglasses and was served by Sireen Maani. She was very friendly and extremely helpful. She took time to advise and measure everything for my mom. She is an asset to the store!
June 2023 by Refa Khanom
I visited vision express Solihull, last week. Kara responded to queries efficiently and was extremely helpful. Thank you
June 2023 by Kendra Matamba
Receive great service from Gaz & Meera on ordering my glasses. Thank you ?
May 2023 by Aaron Wallace
Big thanks to Shabana for the amazing customer service and helping me find the perfect glasses. Very pleased.
April 2023 by Sue Wright
Received excellent service from both Shabana & Meera on ordering new contact lenses. Having been some time since last wearing lenses they explained the benefits of my contract and aftercare services plus the discount available on second pair of glasses. Very pleasant and informative.Sue Wright
April 2023 by Debby Tarrant-jones
Very impressed yet again by the speedy service as did not have to wait too long and the professional, friendly care I received. I would recommend vision express every time!
March 2023 by Shenay Mustafa
My experience was really good. Everyone was very friendly and nice. Everything was very good thorough and professional.
February 2023 by Archie Blomster
Attended sight test 5 minutes before appointed time. Advised that my appointment had been cancelled using words, tone and body language which strongly communicated that it was somehow my fault that I was there. I showed my phone screen showing emails, messages and received calls which only confirmed my appointment, nothing indicated my appointment had been cancelled. I was informed that my cancellation was likely not received because I had provided them with incorrect contact details (I have just checked my Vision Express account and all contact details are correct). No apology, just continued strong communication that it was my fault that I was there. By the end of the conversation I was feeling quite belittled.
December 2022 by Jim Williams
Our granddaughter broke her glasses and we were phoned to say they were ready for collection. The frames cost £40. There were a lot of staff in the shop but it took them some to find the glasses. They were adjusted several times and then told the optician, who was with another patient, would need to do the final check. After an unnecessary wait the optician walked in with her shopping. We spent far too long in the shop!
September 2022 by S Savage
Very caring, courteous service, my familybeing customers for a decade. James (young man with dark hair and D&G glasses, I think that is his name) was superb and his customer service skills are excellent. A future manager I'm sure.
