Electronics in Crawley, West Sussex

“Heidi is brilliant, she is so knowledgeable and helpful in regards to advising and ordering additional kitchen cupboards and a new quartz counter top. I'm a complete DIY novice and a bit scared to make changes but Heidi explained everything brilliantly and put me at ease. Thanks Heidi!”

“Attended on a Saturday morning, was so busy in county oak but I was seen straight away by Abbie!She sorted out my car registration plate which had fallen off, and did itall for me as I wouldn’t have a clue. Couldn’t recommend her enough and she was so helpful!”

“I’ve owned the same laptop since 2018. My grandmother bought it for me before I started my fine art degree. I’ve used it basically every single day since then. It’s been with me through a heck of a lot. Editing videos, extensive photoshop, spreadsheets, and a heck of a lot of Emmerdale. It’s also had its screen replaced two or three times, and the bottom half was replaced at least once too. So technically, physically, it isn’t actually the same laptop my grandma kindly funded all those years ago.Anyway, I’m dyspraxic, which I often explain to people as just being medically clumsy. I break things easily. I drop things. I trip up a lot. So when I somehow dropped my phone on my laptop screen a few weeks ago, I was disappointed, but not surprised. I was days away from going on holiday, so needed my laptop fixed as quickly as possible. I’ve had bad experiences with repair shops who aren’t like certified by Apple, so I was very grateful that my mother drove me all the way to my nearest repair shop, which just so happened to be iStore, Crawley.The staff member I spoke to explained to me that not only would it take more than 24 hours to fix my rather old MacBook, but that within a matter of months Apple would stop making parts for such an old model. In the end, I bought myself a new MacBook. It was only a tiny bit more expensive than fixing my old computer, plus it’s much faster, it can be fixed again in the future, I could take it away with me that day, and it isn’t lined with years worth of crumbs. I’m very grateful to my grandmother for keeping me in laptops, even if she’s never been very good at much else (shoutout Doreen!).Also, if you want to know about wheelchair accessibility, everything is on one flat level, and things are spaced out wide enough that you probably won’t be worrying about bumping into anything. The counter at the end of the shop is perhaps a little higher than most wheelchair users would prefer, but that’s about it.A different member of staff was also incredibly helpful when I brought my laptop back in a week later with bluetooth problems. Apple customer support had been rather useless, so it was nice to be able to speak to a real person who was straightforward with me about my options and helped my figure out the issue.If you’re in West Sussex and have any Apple-based needs, this is the place to go.”

“We have just had a collection from our house ( Redhill) so not local to Crawley.Wonderful service, very polite drivers collected our bed. We recommend you use BHF when donating good quality and sellable items of furniture. Mr ans Mrs S”

“I called Smyth's in Crawley a week or so ago as friends overseas who we were flying out to visit wanted a certain toy for their baby. Very few in stock in entire country and no stores with click and collect. Maddie who I spoke to went onto the shop floor and put one by so my husband could pick up on route to work clients, as he was passing.The next day staff were quick to point him in the right direction and they tested the toy with new batteries as the demo ones were not working.Top class service so thank you to all at the store. And just to say that our friends baby is totally made up with his Tickle me Elmo!”

“Richard is an extremely competent and helpful staff member. Did not mansplain, acted with maximum proficiency and efficiency and efficacy. I was very grateful in my purchase of Sony Xm4 headphones, all in helpful hands of Richard. Will be returning soon. Thank you”

“I came in today to buy a birthday gift for a colleague. I was a bit overwhelmed as I had no idea what to buy her. Luckily a lady called Abbie noticed my struggle and came over to offer to help. She helped me find a lovely gift set and told me about all the offers available. I am so grateful for all of her help.”

“In September I purchased a desk top from Mirav at your Crawley branch. I was very pleased with the help and advice I received. Mirav passed me over to AJ on the support desk. This was the tricky bit as the process of transferring data across to my new computer was complicated. The time and support AJ gave me was unbelievable! He also set the computer up explaining in simple terms what he was doing and why. This guy is amazing!His tech knowledge is immense and he gave me the confidence to believe in my own tech capabilities with his kind and patient manner. I've never enjoyed my computer more! I then purchased a new iPhone from AJ and received the same care and attention during set up.Unbelievable service. Thank you!”