September 2023 by Lijesh K
Not Again. I booked an appointment in the HH store for an OCT scan; when I turned up there, they said it couldn?t be done. The reason was they didn't know it for real. Sometimes the machine works, some times it does not.!!!So at least give us a ring/email so we don?t have to be off from work/paying the parking ticket? it is basic, right?So my advice to all is if you got an appointment, give them a ring before you leave; otherwise, it's going ruin your all day!!
August 2023 by L K
Not Again. I booked an appointment in the HH store for an OCT scan; when I turned up there, they said it couldn?t be done. The reason was they didn't know it for real. Sometimes the machine works, some times it does not.!!!So at least give us a ring/email so we don?t have to be off from work/paying the parking ticket? it is basic, right?So my advice to all is if you got an appointment, give them a ring before you leave; otherwise, it's going ruin your all day!!
August 2023 by Henry Swann
Great experience with this branch. I had a double appt for contact lens and eye test and Simon was brilliant. Very easy going, very funny (bonus) and very good at his job! The rest of the shop team were great and sorted new glasses and contacts with the minimum of fuss. a joy ;)
April 2023 by Anna Mathiot
Had a great experience here for a contact lens assessment. Simon made me feel comfortable and was extremely helpful. After a trial, I ordered lenses which arrived in the post just 2 days later. Excellent service!
April 2023 by Anna Chapman
Had a great experience here for a contact lens assessment. Simon made me feel comfortable and was extremely helpful. After a trial, I ordered lenses which arrived in the post just 2 days later. Excellent service!
April 2023 by Alex Batteson
Don't bother trying to phone them, nobody ever answers, despite repeated reassurances that your call is important to them and the fabrication that one of their advisors will be with you shortly.
October 2022 by Lyn Thompson
Excellent service. Very attentive to detail in a friendly setting.
August 2022 by Emma Abumiddian
Had a fantastic experience with Bob at Haywards Heath. The most in depth and helpful guidance on my contact lense wear that I have ever received in 18 years of wearing them! All the team were really warm and helpful.
June 2022 by Dan Stone
Can?t fault the lady who helped us when we arrived, friendly and great service. Unfortunately for this branch, the optician we saw is enough to put anyone off. Put it like this, if you enjoy having your parenting critiqued and someone scoffing in front of your youngest as they struggle to identify letters, then be my guest. Back to Specsavers for us
May 2022 by elaine keep
I am sorry to say that my experience of Vision express is not great. They changed an appointment I had 3 times and then complained I was late! I showed them the text they had sent which confirmed I was on time, but received no apology.
April 2022 by Kat Bu
Best Optician in town. Amazing service again and again. So lucky to have them in town!
February 2022 by Gavin Elliot
The opticians was under some strain due to staff shortages. Nevertheless the eye test was carried out promptly and efficiently.
December 2021 by John Rice
Fantastic Optician and testing but shame about prior customer service. In September I booked my 2 yearly eye test but then was called by an optician (not the one seen on 30/11) and told as my test was the same as previous last time and I had no concerns to cancel my test and leave it another year.Unfortunately I broke my specs and so needed replacement and was told (rightly) that I must have an eye test before the specs could be replaced.I had fantastic service with state of the art and very pleasant testing and a great support team. But felt really annoyed that if I had been tested in September could have avoided having to return for a test yesterday.
December 2021 by Diana Stevens
Absolutely excellent service. Prompt, friendly, efficient, informative as we went along ... and did all they could to get me the best deal possible! Above and beyond ?
October 2021 by CLIVE TUKE
After several months of unable to drive due to eye procedure it was a great relief that I would be clear to drive once more once delivery of new spectacles. I took a cancellation that became available. Staff very helpful and the expertise of the Optometrist was very informative and helpful. My thanks to all the staff.
