February 2024 by R
Terrible service. Can't even get through to PATCHS this needs sorting out.
October 2023 by Helen Riley
Absolutely appalling service. My dad who us 83 has been trying to get an appt for 4 days. He managed to get down today, only to be turned away and told ge needed to queue at 8am tomorrow. You should be ashamed of yourselves. Appalling treatment Thornton
June 2023 by Aiysha
?We?re sorry all our lines are busy right now, please try again later??what I heard calling 50+ times in a row from 8.00am on the dot! Disgusting service. Why is there not a phone que system then instead of just ending the call on patients?!
April 2023 by Ged Crefin
I now have three apps on my phone - NHS, Airmid, and Patches - and can't book an appointment on any of them...
February 2023 by Kevin Westerman
Despite the difficulties all GP practices are experiencing due to inadequate staffing levels my experience has been that Thornton Medical Practice does as well as it can under the circumstances. Yes, it can be difficult getting through on the phone sometimes, but this is due to the high volume of calls the practice receives daily. It's not fair to suggest that staff are anything less than 100% commited to providing a good service under extremely testing and under resourced conditions.
December 2022 by ethan harvey
Called this morning and after stating my name and reason for calling, they said they will look into my issue and call back. I received no call back. I just called back to which they had no record of me ever previously calling. The woman I just spoke to clearly wanted to do anything else but help me. After confirming where my prescription was she hung up abruptly. I could barely fit in to say thank you. Awful service. I understand if you don't like your job but please show 1% enthusiasm as you are helping people in need.
November 2022 by adam Pickering
Absolutely shocking surgery can never get an appointment no matter what time you phone, phoned today as struggling to breath was told this isn't urgent and phone back in the morning. What a joke now having to go to a&e due to this none urgent issue
October 2022 by Mick Haste
Reception call back excellent service, very friendly and helpful.No problem in getting appointment with Doctor.
June 2022 by Keith Couchman
Friendly staff and my appointment was on time
June 2022 by Kate Hames
Staff are friendly, appointments are always dealt with efficiently. I find it best to use their online, econsult, service.
April 2022 by john howorth
I am a patient have been for 22yearsI am a carer I cry myself to sleep at night worrying about my condition worrying who will care for my wife if I go ,I pluck up courage to ring the doctor to make an appointment to be told I am too late or its training day,where is the caring doctors if I do get to speak to someone they don't knowme and don't care
March 2022 by Jonathon Bastow
This doctors was not meant for this amount of residents to use... it is clear it is failing on all levels due to the surgery not having enough staff or doctors. It is OK Bradford Council forcing houses to be built in the area but the services can't cope.
January 2022 by Ajaz Akram
Taken personal details identified me as a patient at the surgery before terminating the call? You know who you were speaking to Carol if the call ended accidentally ring back! Is it too much to ask? Yes we have Covid and services are stretched but surely Covid has not affected peoples common sense or has it?
September 2021 by J B
This doctors was not meant for this amount of residents to use... it is clear it is failing on all levels due to the surgery not having enough staff or doctors. It is OK Bradford Council forcing houses to be built in the area but the services can't cope.
September 2021 by Louise Armstead
Trying to order my medication on the surgery app, I have to say I haven't had previous issues but this month I have tried on my phone via app and my work laptop and I am getting the same message saying it isn't a secure website and wont let me go any further. On the website we are asked not to go to the surgery or telephone requests. Id like to know how we should request our medication. I am caller number 8 as I need to order my medication some how but may not have time to wait so would have to try ring again if kept waiting a long time. This causes stress and concern.
