August 2023 by Alex J G
Absolutely appalling customer service. Both the representative and the branch manager knew nothing about dealing with a deceased persons estate. They wouldn't provide information to me, despite possessing all relevant documents.The worst banking experience I have ever had.Useless.
August 2023 by Sohail Mohammad
Disgusting customer service, avoid at all costs.
June 2023 by Jehangir
Rubbish Bank in Bradford. Unfriendly and unethical staff. Specially the ASIAN beard guy (pakistani or indian). Waste of time and effort.GO SOMEWHERE ELSE BUT NOT TO VIRGIN MONEY.
June 2023 by Ibrar Akram
The WORST bank in the WORLD. Very bad in dealing with customers. Unfriendly and untrained staff. NEVER TRY THEM.
November 2022 by Qayyum Abbas
You?ll know about it soon in person when I visit !!
October 2022 by Hamza Unknown
Been and ongoing problem for nearly 2 years with Yorkshire bank my online banking password forgot it, came to bank numerous times to get it resolved staff were not successful and rang them on phone, popped in today and Akeel took me in and sorted my online banking within 10 mins massive shoutout to Akeel he sorted this headache within 10 mins ??
August 2022 by shabs sabir
Very bad service. I am appalled by the lack of customer service. I walked in at bd1 branch and was left to wait half hour when I could have been served. I was passed around to 3 staff. Then as more customers came in. They were served before me. I think because I am Asian I was told the other customers are priority yet they came after me.. i left in tears.
April 2022 by Dickieboy Bradders
Used to be Yorkshire bank ???
January 2022 by Tiya Mariya
I've been with with the bank since over 20yrs before virgin money took over Yorkshire bank I've never had a problem when it was Yorkshire bank but now virgin money has taken over I've been told they closing my account due to too many transactions on the account and its not like there random people am sending to, its my normal day to day living expenses that I do which I have been doing over the years even when it was Yorkshire bank I've never been told this foolishness about transactions and now its virgin money they have a problem with where I send my money and what I get how's this there business I don't know. Am a hard independent worker that works 2 jobs for my family I wish it never changed to virgin money as it is unfair I'd understand if I was doing something wrong but proof and info was given and still my account got closed its disgusting how they treat you it should never have changed bring Yorkshire bank bank get rid of virgin money.
December 2021 by Naheed Rashid
Very good service happy
July 2021 by tom steer
Ridiculous, shutting at 3pm on a weekday how do you expect people with a job to be able to use your services ?
September 2020 by James Bailey
I don't even bank here but they made me and my wife more than welcome when we went to get some cash from the atm we were on holiday at the time they even made my wife a cup of hot chocolate thanks to all the staff who work in this branch
September 2020 by Matthew Knowles
Donna K - always helpful, fast service, great customer service. Never have a problem and if I do gets sorted straight away ??
September 2020 by Graham Armitage
Why is the Broadway branch now closed on a Saturday, how do you expect a key worker, to bank on them hours through the week, poor planning yorkshire bank
July 2020 by Andrew Jarvis
What an appalling service today from the cashier after queuing for 20 minutes she could not deal with my request very unhelpful very unfriendly no professionalism what?s so everI WILL BE TAKING MY BUSINESS ELSEWHEREONE STAR IS TOO MUCHThe cashier had blonde hair she would give her name she needs anger management don?t put her front of house otherwise you will have no customers what soo ever
