Absolutely appalling customer service. Both the representative and the branch manager knew nothing about dealing with a deceased persons estate. They wouldn't provide information to me, despite possessing all relevant documents.The worst banking experience I have ever had.Useless.
August 2023
Disgusting customer service, avoid at all costs.
June 2023
Rubbish Bank in Bradford. Unfriendly and unethical staff. Specially the ASIAN beard guy (pakistani or indian). Waste of time and effort.GO SOMEWHERE ELSE BUT NOT TO VIRGIN MONEY.
