November 2023 by Judith Clarke
Called to the M&S cafe in crown point today. Was served by a lovely chap called Michael (cafe). He was very chatty, very attentive to all the customers he served. Wonderful service. M&s are lucky to have him.
August 2023 by ella j
A surprising letdown! As someone who holds a special place for M&S, it was disheartening to find this store lacking in the customer service department. I sincerely hope they invest in a team that embodies respect and genuine service. This trip, unfortunately, turned out to be a one-time affair, leaving me with a rather disheartening impression.
August 2023 by Denise Glanville
The shop is good but the security guards are very rude and the customer service staff don?t say hi to people
June 2023 by veni venkat
Normal sized food hall serving a range of quality foods.
June 2023 by Miss C
The 5 stars is for the lovely mature lady called Elaine! Elaine is really attentive and just has a helpful aura. I had a long day and really was not with it, but how she interacted with me really just proves how kindness does NOT cost. Keep being the star you are Elaine :)
June 2023 by Shubham Anand
Me and my wife live quite close to Crown point and thought we would go in the m&s for some bits for dinner like always. however, every-time we visit their is a very apparent atmosphere between us and the staff. My wife is white British and I?m Indian and we get stares and the most degrading looks from the staff and security that follow us around the store like shoplifters. Its not nice or expected from such a business like Marks and Spencer's. It?s unacceptable anywhere! I don?t know if its the staff being asian themselves but i feel like they have undisclosed judgement against me and my wife being together like it wrong or they are insulted by us. So I?m leaving this review as a first step as we feel harassed and downgraded. Next time we?ll be coming in a speaking to a manger about further action!!!! After that police!
April 2023 by Arlene Hill
Never visited before, never will again. Dirty floors one member of staff came into cafe area, went behind counter with coat still on and started serving customers, never once washed his hands or put apron on over his clothes. Tables too close together with no room for parents with pushchairs to get through. Needs a rethink.
February 2023 by Nutmeg
Went to the cafe yesterday for late breakfast. Got an Emmental,mushroom and truffle toastie, absolutely to die for! Gorgeous food, a little bit dear but it?s quality ?????Lovely staff and it?s nice and clean too!
February 2023 by David Dwyer
My wife likes shopping here too expensive for me
January 2023 by Janet Draper
29.12.22 14:21Waited 10 minutes with only 2 people in front of me. Only 1 lady serving and then was too busy chatting to her colleague who was occupying himself with 4 teaspoons. Another server came and asked what I would like. Before I had even finished requesting a tuna toastie, she rudely cut me off and said ?if we have any they will be in the chiller? I declined as I had been waiting long enough. She glared at me and proceeded to make my coffee with much slamming about. When she served it, she rudely threw the teaspoon onto the saucer. Tables were also untidy and rubbish on the floor.Very unsatisfactory service.
December 2022 by Pat Barker
One very pleasant young man serving in cafe ,but he was new & so fairly slow as he was trying to do everything, one lady did come & clear a few tables then went, felt really sorry for the poor lad. Well one week on & same lad, no improvement only 2 people in front of me,1 had just 2 drinks tge other 3 drinks & 3 bacon sarnies, then after 20 mins waiting it was my turn! Let him off last week but absolutely no improvement!would only give 2 stars this week. A young girl came cleared table but didn't wipe down then vanished again. Think it's time to go back ti Costa!!
December 2022 by Amanda Parsk
Why do people shop here?Is it a "class" thing?Looking at food prices their products are more than a third higher than any other supermarket.And.......are you sure m and s are of a better quality, because I'm not!!I went with 2 friends for overpriced, luke warm coffee. Won't be going again.
October 2022 by Sofia Terjohhina
Very friendly staff, always there if you need any help!
October 2022 by bahaa aldeen abd alrazaq
Fresh and delicious food here
February 2022 by Matthew
A shadow of its former self.This is an increasingly disappointing M&S Foodhall. The majority of its shelves are now filled with the same mundane selection of ready meals, confectionary, and lunch snacks.The shrinking selection of meat and fish is uninspiring.The M&S Foodhall on Briggate blows this one out of the water.
