July 2018 by James Beaumont
Terrible after sales with interior designer not returning calls and customer services very unhelpful, bad attitude from Cambridge manager in store and on of the girls never again after spending over 4K
June 2018 by Julie Ashfield
I bought ready made curtains from Laura Ashley online store. When received I opened and I wasn't happy with the pattern it's actually blank pattern compare to pictures online and curtains very thin. I was not happy with overal look of them. Herein I took them back to Arcade shopping center in Cambridge store asking a refund or exchange to other curtains I liked in a shop.
Sale assistant Hannah was very rude and have ended conversation with me " how about you go away and i call my department" after I said I can call customer services and see what they would like me to do in this case.
The problem was that curtains which I bought 2 Days ago I have opened and didn't bring grey color bag it was delivered to my adress.
I fee it's not fair to not being able to refund curtains without a grey delivery bag!!!! At the end of the day all I wanted to refund is unused curtains!
I feel ignored and disrespected in this store. I don't recommend to buy anything from Laura Ashley shops to anyone and me as a regular shopper here I don't plan to ever shop here again!
June 2017 by Jenna Mu
Love the shop, very welcoming. Sell some very pretty home decors as well as furnitures.