Had a big delivery that never came and the main customer service line kept passing me on to someone else for 3 days. Called the specific store that was fulfilling my order and got passed to delivery 3 times who never picked up - never getting that hour of my life back. In the end, I had to physically go into the store to... read full comment
February 2024
Busy Sunday afternoon lots of staff around but only half the checkouts open !!
February 2024
Shout out to Oli down in the timber for being super helpful and answering my questions. Thank you. Great customer service.
We look forward to welcoming you to B&Q New Malden,your local DIY and home improvement store. Discover everything you need for your home and garden project. Book your kitchen and bathroom design appointment, browse the garden centre, or check out our in-store services including timber cutting, tool hire, and key cutting.