September 2018 by Gordon cook
Recently visited the premises and paid money into my account, and what more can I say. Customer service top notch.
Experience was a pleasure to talk about.
Compared to a branch of the same bank in my home town.
September 2018 by Foad F
Poor Customer Service. I went to this branch to open a new account. A guy with a tablet who called Harry Cooper was there and asked for ID card just to book an appointment. I told him it’s not with me but I can show you its picture, then I’ll bring the physical card on the date of appointment. He didn’t accept!!!! So I had to come tomorrow. Today I came here and today he said where is your proof of address?!?!?!
This is ridiculous, funny and unacceptable customer service. He could tell me to bring the proof of address with physical ID as well. But he didn’t.
His manager should kick him out or teach him how to guide people.
August 2018 by T Rahman
The staff in this branch are complete let down to the Natwest brand the guy stood near the door with tablet in his in his own little world. If you are not sure what to do no one ask you if need any help, no one has a even a smile on there face and I went in after a bank holiday Monday on a Tuesday they all looked hung over. Customer service that once was the pride of natwest has now clearly gone out the window. Never visiting that branch again 😠
May 2018 by King david Adesanya
Great bank, dedicated staff with excellent costumer service. Well done!
March 2018 by Christian Parry
Never had any issues here, bank itself is lovely and service is too