Placed an order for click and collect, received the email confirming it was ready to collect but then arrive in store to discover that my order had been handed to another customer in error! Quite clear that the staff members at this store do not know how to carry out a basic ID check. She initially tried to lie and state... read full comment
May 2023
Definitely recommend the service was brilliant thank you Annie for your brilliant service
Established in 1994, The Fragrance Shop is the UK's leading independent fragrance retailer. Showcasing over 200 leading fragrance brands, The Fragrance Shops utilises a multi-channel, customer-centric business model to achieve its overall vision of being 'first for fragrance'. Regularly awarded for excellent customer service, the company's mission is to make fragrance affordable and accessible for all, focusing on staff expertise, competitive prices and continual online and high-street presence.