“I had only just bought an item when I realised it had passed the expiry date. There were no in-date items of the same type so I was offered two smaller items of the same type or a refund which I took. Joanna refunded me as well as giving me one of the smaller items as compensation. I was impressed with the level of customer care on this occasion just as I had been a previous time when the pharmacist seemed to go out of her way to help me with the issue of providing me with a receipt for the flu jag I had booked online so that I could get a refund from my employer. She had to make a phone call but nothing was too much trouble for her. I'm not quite old enough to remember the 'golden days' of customer service although I am aware of them. I feel that it still exists in this branch of Boots from what I have seen, even if not in many other places.”
Electronics
“I had only just bought an item when I realised it had passed the expiry date. There were no in-date items of the same type so I was offered two smaller items of the same type or a refund which I took. Joanna refunded me as well as giving me one of the smaller items as compensation. I was impressed with the level of customer care on this occasion just as I had been a previous time when the pharmacist seemed to go out of her way to help me with the issue of providing me with a receipt for the flu jag I had booked online so that I could get a refund from my employer. She had to make a phone call but nothing was too much trouble for her. I'm not quite old enough to remember the 'golden days' of customer service although I am aware of them. I feel that it still exists in this branch of Boots from what I have seen, even if not in many other places.”