Very disappointed with customer service.Lazy staff members never listen to what customers say - they just try to connect with the delivery department.I called back a few times until I could talk to an unprofessional staff member.They're just wasting customers' valuable time by inaccurately displaying stocks for online orders.... read full comment
December 2023
Just been reminded why I hate this place. Came to get some wood cut. Was told by a member of staff where to go and that thy would alert the staff member. After waiting 10 mins I asked another member of staff who said it would be an hour . I explained I didn't have an hour ,the 2 members of staff then started to laugh at... read full comment
November 2023
If I can give a 0 star I will. I bought a new bathroom from b&q New Malden back in May and have it installed in early August. All is fine till that there’s one seal missing for the shower door and now it’s sleek into November and I am still waiting for it from b&q. They just told me that the shower unit I bought is... read full comment
We look forward to welcoming you to B&Q New Malden,your local DIY and home improvement store. Discover everything you need for your home and garden project. Book your kitchen and bathroom design appointment, browse the garden centre, or check out our in-store services including timber cutting, tool hire, and key cutting.
