There were a pair of difficult customer and Reese and Rachel (hope I ave that right!) dealt with the situation with the perfect balance of compassion and boundaries. It could have been a horrible situation but they were excellent. They also gave us a free breakfast to say sorry for the scene which was unnecessary but appreciated.... read full comment
October 2023
Rooms are ok, some unpleasant smells so keep the window’s open. The communal areas are mostly quite smelly especially near reception where it smells of decay. Not the worst Travelodge but that’s hardly a compliment I guess…
October 2023
Arrived at Swansea Central Travelodge with 3 rooms booked for family & in laws.Each room was missing toilet roll, handwash / soap & shampoo / body wash. Rooms appeared dirty, towels were on floor.Went to reception to complain and was given 2 coffee cups with handwash & shampoo.I found this stay absolutely horrid.